Change Management Consultant

AAA Auto Club Enterprises; Costa Mesa (CA); On-site; USD 80,000 - 107,000; Full time

Benefits offered by this job

Health coverage

401K with company match

Pension

Tuition assistance

Floating holidays & PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises in Costa Mesa, CA seeks a Change Management Consultant to support planning and delivery of change initiatives, including impact assessments, stakeholder analysis, communications, training and adoption activities. You will assist with developing change materials, tracking readiness and adoption metrics, and coordinating with business units and project teams.

The role emphasizes building change management capabilities, day-to-day change activities, and partnering with

Qualifications

• Bachelor's equivalency of education and experience required.
• 1–3 years Change Management experience preferred.
• 1–3 years Organizational Design experience preferred.
• Strong communication to drive clarity and engagement.
• Advanced Excel proficiency with data analysis and reporting dashboards.
• PowerPoint expertise for executive-ready presentations.
• Change Management certification preferred.
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Responsibilities

• Conduct change impact assessments and stakeholder analyses.
• Monitor readiness and measure adoption via dashboards.
• Design and deliver role-based training, job aids, coaching and practice opportunities.
• Attend intake meetings to gather scope and impact information.
• Keep change agents informed and set up meetings with teams.
• Create clear, consistent communication materials detailing purpose, benefits and impact of changes.
• Operationalize change and communication strategies to foster transparency and engagement.

Education

Bachelor's Equivalency (education + experience)

Tools

Excel

PowerPoint

Job description

The Change Management Consultant supports the planning and delivery of change initiatives by assisting with impact assessments, stakeholder analysis, communications, training, and adoption activities. Working under the guidance of the Change Management Manager, this role helps develop change materials, track readiness and adoption metrics, coordinate with business units and project teams, and support change champions. The consultant plays a key role in executing day-to-day change activities and building foundational change management capabilities within the organization.

Job Duties

• Conduct change impact assessments, stakeholder analyses and exercises to tailor communications, create organization charts, and work with COEs (ET&D and Communications) for training and communication support.
• Monitor readiness and measure adoption via dashboards to assess organizational health and identify gaps.
• Partner to design and deliver role-based training, job aids, coaching and practice opportunities; enable managers to coach and reinforce behavior change.
• May attend intake meetings to gather information about scope and impact of change.
• Keep change agents or champions from the business motivated and informed. Set up meetings with these teams as needed.
• Ensure the creation of clear, consistent communication materials that articulate the purpose, benefits, and impact of changes.
• Operationalize change and communication strategies that foster transparency, trust, and engagement.

Qualifications

• Bachelors Equivalent combination of education and experience Required
• 1-3 years Change Management Experience Preferred
• 1-3 years Organizational Design Experience Preferred
• A strong track record of participating in successful organizational transformation initiatives in large companies.
• Strong communication to drive clarity and engagement
• Close collaboration with business units to ensure relevance and buy-in
• Advanced Excel proficiency, including formulas, pivot tables, data analysis, and reporting dashboards
• Strong data analysis skills, with the ability to interpret quantitative and qualitative data to inform decisions and track change effectiveness
• PowerPoint (PPT) expertise, creating clear, executive-ready presentations that translate data into actionable insights
• Organizational chart development and analysis, mapping structures, reporting lines, and role impacts during organizational changes
• A Change Management certification is preferred.
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The starting pay range for this position is:

$80,100.00 - $107,000.00

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).