Specialist, Education Operations

Relativity; Virginia Beach (VA); Hybrid; USD 66,000 - 100,000; Full time

Job summary

Relativity is seeking a Specialist to execute education programs, handling operational tasks and ensuring smooth delivery of learning experiences. You will automate processes, improve efficiency, and manage program logistics, including training and certifications with cross-functional teams.

The role emphasizes collaboration, project ownership, and AI-driven innovations to scale education operations across internal systems.

Qualifications

• 1-3 years of experience in education programs or related operations.
• Demonstrated attention to detail and strong communication skills.
• Experience with Skilljar and AI tools preferred, Salesforce a plus.

Responsibilities

• Support workspace creation, scheduling, and LMS updates.
• Review and manage candidate attempts and inquiries in a timely fashion.
• Execute training and certification contracts with Finance and Legal to refine processes.
• Own program logistics, create SOPs, and facilitate upskilling sessions.
• Lead projects and AI initiatives to scale and automate manual tasks.
• Track action items, schedules, and timelines for the team and stakeholders.
• Communicate program updates with stakeholders.

Skills

Attention to detail

Communication

Curiosity

Process improvements

Program management

Relationship building

Sales enablement

Stakeholder management

Strategic planning

Training delivery

Tools

Skilljar

Salesforce

AI tools

Job description

Posting Type

Remote/Hybrid

Job Overview

The Specialist supports execution of educationprograms through operational and administrative tasks, ensuring smooth delivery of learning experiences, while also working to automate and increase efficiency to those processes.

Key Responsibilities

• Support workspace creation, scheduling, LMS updates
• Review and manage candidate flagged candidate attempts
• Scrub and answer customer inquiries ina timelyfashion related to various education programs
• Executestrainingandcertificationcontracts, workingwith Finance and Legalto refine and improve
• Run programlogisticsand create related SOPs and facilitate upskilling sessions related to scheduling trainings, workshops, webinars across internal systemsand process improvement
• Own projects, process improvements, and AI innovations to scale andeliminatemanual processes
• Track action items, schedules, and support timelinesfor team and stakeholders
• Communicate program updates with stakeholders

Qualifications

• 1-3years' experience
• Strong attention to detail, excellent communication, curiosity,
• Basic experience with Skiljar and AItools
• Preferred experience with Salesforce, Skilljar

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$66,000 and $100,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills

• Collaboration
• Communication
• Needs Assessment
• Process Improvements
• Program Management
• Relationship Building
• Sales Enablement
• Stakeholder Management
• Strategic Planning
• Training Delivery