Specialist, Education Operations

Relativity; Manchester (NH); Hybrid; USD 66,000 - 100,000; Full time

Benefits offered by this job

Annual performance bonus

Long-term incentives

Job summary

Relativity is seeking an Education Programs Specialist to support the execution of education programs through operational and administrative tasks, ensuring smooth delivery of learning experiences and driving automation to increase efficiency. You will manage workspace creation, scheduling, LMS updates, review candidate attempts, and respond to customer inquiries across education programs.

You will also coordinate training contracts with Finance and Legal and lead program logistics and SOP

Qualifications

• 1-3 years of experience in related roles.
• Strong attention to detail and excellent communication skills.
• Curiosity and willingness to learn new tools and processes.
• Basic experience with Skilljar and AI tools.
• Preferred experience with Salesforce and Skilljar.

Responsibilities

• Support workspace creation, scheduling, and LMS updates.
• Review and manage candidate flagged attempts.
• Respond to customer inquiries regarding education programs.
• Execute training and certification contracts with Finance and Legal.
• Run program logistics and create SOPs; facilitate upskilling sessions.
• Own projects, process improvements, and AI innovations to scale and reduce manual work.
• Track action items, schedules, and timelines for team and stakeholders.
• Communicate program updates with stakeholders.

Skills

Attention to detail

Excellent communication

Curiosity

Tools

Skilljar

AI tools

Salesforce

Job description

Posting Type

Remote/Hybrid

Job Overview

The Specialist supports execution of educationprograms through operational and administrative tasks, ensuring smooth delivery of learning experiences, while also working to automate and increase efficiency to those processes.

Key Responsibilities

• Support workspace creation, scheduling, LMS updates
• Review and manage candidate flagged candidate attempts
• Scrub and answer customer inquiries ina timelyfashion related to various education programs
• Executestrainingandcertificationcontracts, workingwith Finance and Legalto refine and improve
• Run programlogisticsand create related SOPs and facilitate upskilling sessions related to scheduling trainings, workshops, webinars across internal systemsand process improvement
• Own projects, process improvements, and AI innovations to scale andeliminatemanual processes
• Track action items, schedules, and support timelinesfor team and stakeholders
• Communicate program updates with stakeholders

Qualifications

• 1-3years' experience
• Strong attention to detail, excellent communication, curiosity,
• Basic experience with Skiljar and AItools
• Preferred experience with Salesforce, Skilljar

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$66,000 and $100,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills

• Collaboration
• Communication
• Needs Assessment
• Process Improvements
• Program Management
• Relationship Building
• Sales Enablement
• Stakeholder Management
• Strategic Planning
• Training Delivery