Specialist, Education Operations

Relativity; Boise (ID); Hybrid; USD 66,000 - 100,000; Full time

Job summary

Relativity is seeking a Specialist to support the execution of education programs with strong operational and administrative focus. You will handle scheduling, LMS updates, and candidate inquiries while collaborating across teams to ensure high-quality learning experiences.

The role emphasizes automating processes and driving efficiency, owning projects, and exploring AI innovations to scale activities. Total compensation includes base salary, bonus, and long-term incentives.

Qualifications

• 1-3 years' experience in related roles.
• Strong attention to detail and excellent communication.
• Basic experience with Skilljar and AI tools.
• Preferred experience with Salesforce and Skilljar.

Responsibilities

• Support workspace creation, scheduling and LMS updates.
• Review candidate attempts and manage related inquiries.
• Scrub and answer customer inquiries related to education programs.
• Execute training and certification contracts with Finance and Legal input.
• Run program logistics and create SOPs; facilitate upskilling sessions.
• Own projects, improvements and AI initiatives to scale and reduce manual work.
• Track action items, schedules and timelines for team stakeholders.
• Communicate program updates with stakeholders.

Skills

Collaboration

Communication

Needs Assessment

Process Improvements

Program Management

Relationship Building

Sales Enablement

Stakeholder Management

Strategic Planning

Training Delivery

Tools

Skilljar

AI tools

Salesforce

Job description

Posting Type

Remote/Hybrid

Job Overview

The Specialist supports execution of educationprograms through operational and administrative tasks, ensuring smooth delivery of learning experiences, while also working to automate and increase efficiency to those processes.

Key Responsibilities

• Support workspace creation, scheduling, LMS updates
• Review and manage candidate flagged candidate attempts
• Scrub and answer customer inquiries ina timelyfashion related to various education programs
• Executestrainingandcertificationcontracts, workingwith Finance and Legalto refine and improve
• Run programlogisticsand create related SOPs and facilitate upskilling sessions related to scheduling trainings, workshops, webinars across internal systemsand process improvement
• Own projects, process improvements, and AI innovations to scale andeliminatemanual processes
• Track action items, schedules, and support timelinesfor team and stakeholders
• Communicate program updates with stakeholders

Qualifications

• 1-3years' experience
• Strong attention to detail, excellent communication, curiosity,
• Basic experience with Skiljar and AItools
• Preferred experience with Salesforce, Skilljar

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$66,000 and $100,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills

• Collaboration
• Communication
• Needs Assessment
• Process Improvements
• Program Management
• Relationship Building
• Sales Enablement
• Stakeholder Management
• Strategic Planning
• Training Delivery