Specialist, Education Operations

Relativity; Milwaukee (WI); Hybride; USD 66 000 - 100 000; Plein temps

Résumé du poste

Relativity is seeking an Education Programs Specialist to support the execution of learning experiences and drive automation to increase efficiency. The role spans coordinating scheduling, LMS updates, and contract execution across internal teams while actively managing program logistics and upskilling initiatives.

Ideal candidates have 1–3 years of relevant experience, strong communication, and attention to detail, with familiarity in Skilljar, Salesforce, and AI tools.

Qualifications

• 1–3 years of experience in education programs or related field
• Attention to detail and strong communication skills
• Experience with Skilljar and AI tools preferred
• Familiarity with Salesforce preferred

Responsabilités

• Assist workspace creation, scheduling and LMS updates
• Review and manage candidate flagged attempts
• Respond to customer inquiries related to education programs
• Execute training and certification contracts with Finance and Legal
• Coordinate program logistics and develop related SOPs for trainings
• Own projects and process improvements to automate/manual tasks
• Track action items, schedules, and timelines for team
• Communicate program updates with stakeholders

Connaissances

Collaboration

Communication

Needs Assessment

Process Improvements

Program Management

Relationship Building

Sales Enablement

Stakeholder Management

Strategic Planning

Training Delivery

Outils

Salesforce

Skilljar

AI tools

Description du poste

Posting Type

Remote/Hybrid

Job Overview

The Specialist supports execution of educationprograms through operational and administrative tasks, ensuring smooth delivery of learning experiences, while also working to automate and increase efficiency to those processes.

Key Responsibilities

• Support workspace creation, scheduling, LMS updates
• Review and manage candidate flagged candidate attempts
• Scrub and answer customer inquiries ina timelyfashion related to various education programs
• Executestrainingandcertificationcontracts, workingwith Finance and Legalto refine and improve
• Run programlogisticsand create related SOPs and facilitate upskilling sessions related to scheduling trainings, workshops, webinars across internal systemsand process improvement
• Own projects, process improvements, and AI innovations to scale andeliminatemanual processes
• Track action items, schedules, and support timelinesfor team and stakeholders
• Communicate program updates with stakeholders

Qualifications

• 1-3years' experience
• Strong attention to detail, excellent communication, curiosity,
• Basic experience with Skiljar and AItools
• Preferred experience with Salesforce, Skilljar

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$66,000 and $100,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills

• Collaboration
• Communication
• Needs Assessment
• Process Improvements
• Program Management
• Relationship Building
• Sales Enablement
• Stakeholder Management
• Strategic Planning
• Training Delivery