Specialist, Distribution Parts

Bombardier; Des Plaines (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Dental insurance

Medical insurance

Retirement savings plan

Employee Assistance Program

Tele Health Program

Job summary

Bombardier’s Learjet division in Chicago is seeking a Specialist, Distribution Parts for an evening shift. This role focuses on supporting AOG parts logistics and coordinating across Bombardier teams to resolve issues promptly.

Qualifications include 2–4 years in customer service or logistics, strong communication, and proficiency with SAP and MS Office. The position offers a competitive benefits package and hybrid work options where applicable.

Qualifications

• 2-4 years experience in a customer service, inventory management, warehouse management or logistics/transportation role.
• Ability to excel and remain calm under pressure.
• Ability to work across various levels within the company and cultures.
• Experience planning, organizing, prioritizing and handling multiple time-sensitive tasks.

Responsibilities

• Coordinate outbound parts issues to achieve excellence in AOG service and enhance customer satisfaction.
• Provide proactive communication to Manager of Parts Distribution and staff in the operations group.
• Liaise between Bombardier departments, in-house logistics provider and off-site internal customers to improve communication.
• Monitor workflow and input on customer satisfaction.
• Coordinate planning of resource coverage with internal departments and logistics partners.
• Analyze customer issues and deliver prompt, professional Bombardier responses.

Skills

Customer service

Inventory management

Logistics

Teamwork

Education

Bachelor's degree preferred

Tools

SAP

MS Office

Lotus Notes

Job description

When applicable, Bombardier promotes flexible and hybrid work policies.

Why join us?

At Bombardier, we design, build and maintain the world's peak-performing aircraft for the world's most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

Bombardier's Benefits Program

With our employees' well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Competitive base salary
• Retirement savings plan
• Employee Assistance Program
• Tele Health Program

What are your contributions to the team?

• Adheres to General Work Requirements
• Provide proactive communication to Manager of Parts Distribution as well as the other staff in the operations group.
• Act as a point of contact to coordinate outbound parts issues in an effort to achieve excellence in AOG service and enhance Customer satisfaction
• Monitor workflow and provide input with respect to customer's overall satisfaction
• Liaise between in-house Bombardier departments, in-house logistics provider and off site internal customers to increase effective communication and resolve customer issues
• Understand the areas of responsibilities of other department and facilitate and coordinate resolution
• Provide input to coordinate and plan resource coverage with internal departments and logistics partner
• Strong ability to analyze and understand customer issues and deliver Bombardier's response quickly, professionally & effectively to reach a mutually acceptable outcome
• Working knowledge of SAP warehouse management system

How to thrive in this role?

Minimum Requirements

• 2-4 years experience in a customer service, inventory management, warehouse management or logistics/transportation role
• Ability to excel and remain calm under pressure
• Ability to work across a range of various levels within the company, disciplines and cultures
• Ability to plan, organize prioritize and handle multiple time sensitive tasks in a demanding global environment
• Demonstrated ability to be a team player and take initiative, as well as the ability to be decisive
• Computer skills necessary to operate word processing, spreadsheet and presentation software (including but not limited to, MS Office suite, Lotus notes, SAP)

Additional Desired/Preferred Qualifications

• Bachelors degree preferred
• Previous experience in the manufacturing industry and an understanding of commercial aircraft aftermarket preferred
• Basic knowledge of warehouse time sensitive environment preferred

Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.

Job

Specialist, Distribution Parts

Primary Location

Chicago

Organization

Learjet Inc

Shift

Evening job

Employee Status

Regular

Requisition

14129 Specialist, Distribution Parts