SPECIALIST, DISPUTE MANAGEMENT

Belden Inc.; Richmond, Northern (IN, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Belden Inc. is seeking a Dispute Management Specialist based onsite in Richmond, Indiana. The role focuses on protecting Belden’s AR by investigating disputes, coordinating with other departments, and streamlining processes to keep customer accounts current.

Ideal candidates have an Associate or undergraduate degree in Accounting or Finance and at least three years of experience. Strong communication, ERP familiarity, and a customer-service mindset are essential.

Qualifications

• Associate or undergraduate degree in Accounting, Finance, or equivalent experience.
• Three years of relevant work experience.
• Proven ability to build relationships and communicate effectively.

Responsibilities

• Establish and maintain professional relationships with customers and Belden associates to facilitate management of AR disputes by phone, visits, and e-mail.
• Assist in keeping customer accounts current by managing disputes in a timely fashion using Belden systems and coordinating with credit approvals.
• Maintain good notes and follow-ups in the system to ensure clear communication within the team.
• Represent Belden to customers and internal/external stakeholders, upholding Core Values even in remote settings.
• Complete all other duties as assigned.

Skills

Relationship building

Effective communication

MS Office

Customer service

Timely decision making

Ethics and values

Problem solving

Managing and Measuring Work

Education

Accounting/Finance degree

Tools

ERP systems

Job description

Job Summary

This position is basedonsite in Richmond, Indiana, and requires regular in-office presence.

Belden’s Dispute Management Specialist protects the company’s investment in accounts receivable related dispute management by controlling delinquent disputes, investigating discrepancies, and collaborating with other departments to streamline this activity. Under this role, you will aid in keeping the customer accounts as current as possible by managing customer disputes in a timely fashion. In summary, you will help streamline the processes in our Accounts Receivable and Shared Services teams investigating key account disputes with exemplary customer service and communication.

You will make an impact in the following ways:

• Establish and maintain professional relationship with the customers and Belden associates to facilitate the management of customer accounts receivable disputes by phone, visits, and e-mail communication.
• Assist in keeping the customer accounts as current as possible by managing customer disputes in timely fashion, utilizing Belden systems for highest efficiency, preparing clean-ups, working with Belden business units for credit approval, providing evidence and approvals for credit processing.
• Establish good communication between Department members by keeping good notes and follow-ups on the system.
• Represent Belden to all customers, internal and external, by upholding our Core Values if in a remote setting.
• Completes all other duties as assigned.

What you will bring:

• Education – Associate or Undergraduate degree in Accounting, Finance, or equivalent experience.
• Experience – Three years of relevant work experience. Flexibility and comprehension work in multiple ERP systems.
• Desired Abilities and Skills – Ability to build and manage relationships. Ability to communicate effectively (written, verbal/presentation and active listening). Knowledge of Microsoft Office applications. Customer service. Timely decision making. Strong ethics and values. Problem Solving. Managing and Measuring Work.

Let’s Create Possibilities Together.

Join a global community shaping the future of intelligent connectivity. At Belden, you’ll help push the boundaries of technology and write the next chapter of innovation, creating possibilities for your career, your future, and the world around you.

These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.