SPECIALIST, DISPUTE MANAGEMENT

Belden; Richmond (IN); On-site; USD 65,000 - 95,000; Full time

Job summary

Belden is seeking a Dispute Management Specialist based onsite in Richmond, Indiana. The role focuses on protecting accounts receivable by managing customer disputes, investigating discrepancies, and collaborating with other departments to streamline the process.

You will maintain relationships with customers and Belden associates, assist in credit approvals, and ensure timely dispute resolution while upholding Belden’s core values and service standards.

Qualifications

• Associate or undergraduate degree in Accounting, Finance, or equivalent experience.
• Three years of relevant work experience.
• Ability to build and manage relationships; strong communication skills.

Responsibilities

• Establish and maintain professional relationships with customers and Belden associates to manage AR disputes.
• Assist in keeping customer accounts current by timely dispute resolution and credit approvals.
• Maintain clear system notes and follow-ups; communicate with internal teams.
• Represent Belden to customers with core values; perform other duties as assigned.

Skills

Relationship building

Communication

ERP systems

Microsoft Office

Customer service

Time management

Ethics and values

Problem solving

Managing and measuring work

Education

Accounting/Finance degree

Tools

ERP Systems

Job description

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Propel your career at Belden, where innovation creates possibilities—for our people, our customers, and the communities we serve. We connect people, information, and ideas to solve the world’s most complex connectivity challenges, turning curiosity into meaningful impact. Here, you’ll take on work that challenges you, supports your growth, and empowers you to shape what’s next. You’ll collaborate with global teams, gain diverse perspectives, and contribute to solutions that extend beyond our business—creating value in the world around us.

Together, we are shaping the future of digitization and paving the way for the next generation of innovation.

Job Summary

This position is basedonsite in Richmond, Indiana, and requires regular in-office presence.

Belden’s Dispute Management Specialist protects the company’s investment in accounts receivable related dispute management by controlling delinquent disputes, investigating discrepancies, and collaborating with other departments to streamline this activity. Under this role, you will aid in keeping the customer accounts as current as possible by managing customer disputes in a timely fashion. In summary, you will help streamline the processes in our Accounts Receivable and Shared Services teams investigating key account disputes with exemplary customer service and communication.

You will make an impact in the following ways:

• Establish and maintain professional relationship with the customers and Belden associates to facilitate the management of customer accounts receivable disputes by phone, visits, and e-mail communication.
• Assist in keeping the customer accounts as current as possible by managing customer disputes in timely fashion, utilizing Belden systems for highest efficiency, preparing clean-ups, working with Belden business units for credit approval, providing evidence and approvals for credit processing.
• Establish good communication between Department members by keeping good notes and follow-ups on the system.
• Represent Belden to all customers, internal and external, by upholding our Core Values if in a remote setting.
• Completes all other duties as assigned.

What you will bring:

• Education –Associate or Undergraduate degree in Accounting, Finance, or equivalent experience.
• Experience –Three years of relevant work experience. Flexibility and comprehension work in multiple ERP systems.
• Desired Abilities and Skills –Ability to build and manage relationships. Ability to communicate effectively (written, verbal/presentation and active listening). Knowledge of Microsoft Office applications. Customer service. Timely decision making. Strong ethics and values. Problem Solving. Managing and Measuring Work.

Let’s Create Possibilities Together.

Join a global community shaping the future of intelligent connectivity. At Belden, you’ll help push the boundaries of technology and write the next chapter of innovation, creating possibilities for your career, your future, and the world around you.

These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.