Resident Services Specialist 2

ACCESS, Inc; Akron (OH); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Employee assistance program

Flexible schedule

Paid Time off

Holidays

Free Meal During Shift

401 K

Voluntary Benefits

Medical-Dental-Vision

Job summary

ACCESS, Inc. in Akron, Ohio seeks a Resident Services Specialist for the 2nd shift (3:00pm-11:00pm). This role supports residents in the emergency shelter, focusing on safety, security, and compassionate social services within a structured program.

Ideal candidates have social services or health care experience, strong crisis management and communication skills, and can maintain professional boundaries. Duties include supervising residents, logging activities, and ensuring policy adherence.

Qualifications

• Mature, responsible individual with experience in social services or health care.
• Strong crisis management, listening, verbal and written communication skills.
• Must be available for shifts 3:00pm-11:00pm and have reliable transportation.

Responsibilities

• Maintain safety and security of residents and the facility.
• Complete hourly building checks and document completion.
• Conduct house and dining room checks; monitor activities and curfews.
• De-escalate volatile situations per agency protocol; document all shelter activities.
• Maintain confidentiality of residents' files and logs; complete shift paperwork.

Skills

Crisis management

Active listening

Verbal communication

Written communication

Professional boundaries

Conflict resolution

Basic computer skills

Shift availability

Education

High school diploma or equivalent

Job description

Resident Services Specialist - 2nd Shift 3:00pm-11:00pm

Job description

ACCESS, Inc. Is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Karla Straus Director of HR, 330-376-0997 Ext 211

ACCESS is dedicated to assisting women and children in our community that are experiencing homelessness. The agency encourages the development of self-esteem and promotes the attainment of self-sufficiency through its commitment to providing a safe, supportive and holistic environment and through its programs of housing, education, advocacy and empowerment.

We are looking for a Resident Services Specialist to join our 10 person strong team. Our ideal candidate is attentive, punctual, and engaged and passionate about Social Work. The position is responsible for the safety and security of the residents and premises of the Emergency Shelter.

QUALIFICATIONS:

Required: Demands a mature, responsible individual with experience in social services or health care. They must possess excellent skills in: crisis management, listening, verbal and written communication, maintaining professional and personal boundaries, conflict resolution and basic computer skills. Must be available for shifts 3:00pm-11:00pm. Reliable transportation required.

Preferred: Demonstrated knowledge of community resources and an understanding of issues affecting individuals experiencing homelessness. Demonstrated knowledge of emergency medical procedures.

DUTIES AND RESPONSIBILITIES:

Security Duties:

• Maintain the safety and security of residents and facility.
• Complete building checks at stipulated times (each hour) (all doors, rooms, alarms, emergency exits, etc.) and document completion.
• Maintain an active presence in the building by conducting required house checks, dining room checks, playroom and teen room checks and a walk through of the building.
• Intervene, as necessary, to protect residents from injuring other residents, staff and/or themselves (according to policy.)
• Ensure outside individuals have permission to be on property, document any visitor to the building in the 'visitor log.'
• Full understanding of emergency procedures including: fire evacuation, gas and electricity shut off, power failure protocol, etc.
• Distribute incoming mail (according to agency policy.)
• Keep staff workspace clean and organized.
• Remain at his or her post until relieved by another employee. Brief incoming staff regarding all pertinent information. May assist in staff coverage.
• De-escalate potentially volatile situations between residents when necessary (per agency protocol.)
• Maintain telephone coverage during shift. Monitor security cameras.
• Interact professionally and maintain appropriate boundaries with residents, employees, visitors and guests.
• Follow all agency policy and procedures.
• Document in the log all shelter activities and happenings during assigned shift
• Responsible for adhering to all policy and procedures as outlined in the employee handbook and other departmental procedure manuals.
• Be open minded to change within the work environment.
• Work a minimum of 1 shift per month to continue employment.

Resident Services Specialist Duties:

• Supervise residents during assigned shift. Enforce all regulations in the resident handbook.
• Assist residents in adjusting to their stay. Direct residents to whichever support staff they need to see for their needs.
• Supervise the residents' activities in the shelter for daily chores, signing in and out, meal times, usage of play rooms and teen activity rooms. Make sure residents are up on time and in bed on time. Monitor curfew times by accurately accounting for each residents' whereabouts.
• Read and initial shift reports and daily logs. Complete all required paperwork for the shift including daily logs. Document verbal and written warnings as defined by agency protocol.
• Maintain confidentiality of residents' files and logs.
• Obtain verification from residents to substantiate employment, curfew extensions, twelve step meetings, house restrictions, etc.
• Comply with agency OTC medication and lock box procedures.
• Monitor resident usage of agency phones.
• Maintain resident property and storage (according to agency policy.) Inventory, pack and secure residents' property until such time property may be discarded (48 hrs.). Prepare resident rooms as necessary.
• Specific shifts may be asked to perform additional duties (resident resume preparation, welcome meetings, etc.)
• Attend staff meetings as scheduled.
• Carry out all other duties as assigned by a supervisor.
• Third shift must complete scanning, shredding, office and bathroom cleaning, laundry and breakfast set-up/clean up for residents.
• Monitor dining room during meal times
• Make sure all paperwork is completed before ending shift.

Physical Requirements:

• Occasional need to climb stairs while carrying items up to 25 lbs.
• Must be able to remain in a stationary position during shift
• Moves items up to 25 lbs.
• Moves throughout the building multiple times a day
• Bending, twisting, kneeling, reaching occasionally
• Must be able to pass physical and written certification training for CPR.

Job Type: Full-time

Salary: $16.00 per hour

Benefits:

• Employee assistance program
• Flexible schedule
• Paid Time off
• Holidays
• Free Meal During Shift
• 401 K
• Voluntary Benefits
• Medical-Dental-Vision

Schedule:

• 3:00pm-11:00pm
• 8 hour shift
• Day shift
• Evening shift

Application Question(s):

• If you are a prior resident of ACCESS, Inc, how long ago did you reside at ACCESS?
• Have you been referred by a current or prior employee?
• Have you been previously employed at ACCESS, Inc?

Education:

• High school or equivalent (Required)

Experience:

• Social Work: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• 2nd Shift (Required) 3:00pm-11:00pm