Advisor, Customer Service

Poco Graphite, Inc.; Decatur (TX); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Annual bonus eligibility

401(K) with match

Healthcare benefits

Education assistance

Paid time off

Job summary

Entegris in Decatur, Texas is seeking a motivated Advisor, Customer Service to act as the primary contact for external customers. You will work with the Supervisor of Customer Support to develop and maintain relationships, handling quotes, orders, and inquiries in a hybrid environment (3 days onsite, 2 days remote).

The ideal candidate has a BS in Business or related field, strong MS Office and ERP experience, and excellent communication skills to support lean processes and ISO 9000/14000

Qualifications

• Bachelor degree in Business, Marketing, or related field.
• MS Office proficiency required.
• Experience with ERP (SAP) a plus.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Experience in manufacturing environment a plus.

Responsibilities

• Receive inquiries and coordinate quotes with teammates.
• Process POs and complete contract review per AS9100.
• Process complaints and manage product returns.
• Own multiple accounts and interact with external customers.
• Perform inside sales for assigned accounts.
• Collaborate to improve customer service processes.
• Engage with internal teams to support Lean initiatives.

Skills

MS Office

Customer communication

Attention to detail

Team collaboration

Education

Bachelor's degree in Business/Marketing

Tools

SAP ERP

Job description

Job Title

Advisor, Customer Service

Job Description

Entegris is seeking an enthusiastic individual to serve the role of Customer Service Specialist based in our Decatur, Texas location. Working with the Supervisor of Customer Support, this individual will develop, grow, and maintain relationships with both internal and external customers. This role acts as the primary contact point for external customers. This role will be hybrid - 3 days onsite, 2 days remote.

What You'll Do

• Receive inquiries from customers and work with other employees to develop and then will provide a quote
• Receive Purchase Orders from customers and complete a contract review to the AS9100 Quality Standard, complete the necessary setup of customer information, create part master data if needed, create the sales order, and provide feedback to the customer in a timely manner
• Receive and process complaints to quickly aid the customer, including the customer product return process
• Manage and Own multiple accounts, interacting routinely with external customers.
• Perform the Inside Sales role for certain accounts they own including soliciting forecasts, develop pricing and discounts, and target new and existing customers for new growth.
• Effectively interact and develop relationships with internal as well as external customers as needed to improve the role of Customer Service within the site
• Participate in and submit creative efforts to improve our Customer Service business processes to eliminate waste and reduce transactions in alignment with lean business practices.

What We Seek

• Bachelor of Science degree in Business, Marketing, or a similar field; or a comparable combination of education and/or work experience
• Operating knowledge of MS Office software
• Experience with SAP or a similar ERP system a plus
• Experience working in customer-facing organizations
• Good written and verbal communication skills including participating, hosting, and leading online meetings
• Ability to self-direct oneself to assess scope of work, plan and schedule, and then compete daily tasks
• Ability to maintain self-control during stressful situations
• Some exposure to a manufacturing environment preferred; Machine Drawing and Blueprint Reading skills a plus
• Candidate must be able to comply with the federally mandated requirements of U.S. export control laws
• Personal experience in working in an ISO 9000/14000 environment a plus

Your Success will be measured by:

• Customer Satisfaction: You ensure a consistent and accurate flow of work for each inquiry, request for quote, purchase order, or problem that is presented to you from a customer. You will be viewed as the site 'Champion' by customers advocating in their interest.
• Competency and Skill: You gain/possess a large amount of experience and knowledge that you will routinely draw upon to self-direct yourself in your job.
• High Quality Work: You will consistently create accurate quotes, sales orders, returns, workflow dashboards, and customer required documentation and portals with high levels of accuracy. Your velocity of work will ensure your customers are served promptly.
• Continuous innovation: you lead or participate with teams to improve, create, and implement new practices that will enhance customer service.
• Teamwork: you actively work within our site team to contribute a collaborative and innovative environment consistent with Entegris PACE Values. You will be viewed as a go-to source for problem solving by others.

Why Work at Entegris?

Lead. Inspire. Innovate. Define Your Future. Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision-making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization - not just when it's convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.

What We Offer

• Our total rewards package goes above and beyond just a paycheck.
• Whether you're looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.
• Annual bonus eligibility
• Progressive paid time off policy that empowers you to take the time you need to recharge
• Generous 401(K) plan with an impressive employer match with no delayed vesting
• Excellent health, dental and vision insurance packages to fit your needs
• Education assistance to support your learning journey
• A values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence

Entegris does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need Entegris immigration sponsorship (e.g., H1B, TN, STEM OPT, etc.) now or in the future.

At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.