Specialist, Consumer Affairs

Red Bull; Santa Monica (CA); On-site; USD 57,000 - 85,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental and Vis​

401k Match

Family Leave

PTO & Paid Holiday Schedule

Pet Insurance

Legal Insurance

Life Insurance

Tuition Reimbursement

Job summary

Red Bull's Consumer Affairs team builds connections between fans and the brand by delivering thoughtful, on-brand service across channels. In this role, you’ll respond to inquiries with care, accuracy, and a positive tone, helping to strengthen engagement and trust with audiences.

You’ll collaborate with cross-functional partners, leverage Red Bull content and experiences, and contribute to campaigns that drive 1:1 interactions and memorable consumer moments across Product, Sports, Culture and

Qualifications

• 1-2 years consumer engagement experience with proven accomplishments.
• Strong people skills across consumers and colleagues.
• Excellent written and verbal skills with attention to detail.
• Strong storyteller across a variety of audiences.
• Self-starter, creative thinker and problem solver.
• Highly committed, professional, and a great team player.
• Intuitive communicator, adaptable to broad consumer base.
• Enthusiastic, energetic and positive attitude.
• Past involvement with marketing programs and campaigns.
• Microsoft Office applications, Zendesk (preferred), and/or Airtable.

Responsibilities

• CONSUMER ENGAGEMENT: Craft responses to consumer inquiries in the voice of Red Bull, across multiple inquiry groups; prioritize inquiries via official webpage; support campaigns; optimize 1:1 engagement opportunities; manage inbound physical mail; identify incentives to engage consumers.

Skills

Consumer engagement

Communication

Attention to detail

Storytelling

Team player

Marketing programs

Microsoft Office

Zendesk

Tools

Zendesk

Monday.com

SAP

Lead Tracker

Airtable

Job description

Our Consumer Affairs team helps build meaningful connections between consumers and the Red Bull brand. We engage with both new and loyal consumers by drawing on the full World of Red Bull, including Brand, Sports, Culture, Sales, and Red Bull Media House.

In this role, you will support consumers by responding to inquiries received through our website and other channels, ensuring each interaction is handled with care, consistency, and a focus on delivering a positive experience. Working within established processes and best practices, you'll help represent our brand while supporting consumer-focused initiatives that strengthen engagement and deepen connections with our audiences.

You'll also have the opportunity to collaborate across teams and leverage Red Bull's unique products, content, and experiences to support a wide range of consumer engagement efforts.

All the responsibilities we'll trust you with:

CONSUMER ENGAGEMENT

Craft responses to consumer inquiries in the voice of Red Bull, bringing the brand to life while satisfying the consumer's request, across inquiry groups including: Product, Consumer Collecting, General inquiries, Sales, Sports, Culture, Event Support, Sports, Brand and Culture, Legal, and Consumer Products. Prioritize inquiries received through the official inquiry webpage. Support campaigns as assigned. Contribute to plans that optimize 1:1 engagement opportunities. Adapt key learnings to consistently evolve best practices for consumer interactions. Manage and process inbound physical mail from consumers. Identify and execute opportunities to engage consumers with consumer incentives (product trial, gifting merchandise, discounts, etc.)

NEW MESSAGING DEVELOPMENT

Create consumer-facing messaging aligned with messaging frameworks to ensure consistency and accuracy across all consumer inquiry topics. Collaborate with cross-functional teams to develop approved responses for emerging inquiries and topics. Maintain a repository of messaging frameworks to ensure alignment with brand tone of voice.

WORKFLOW

Maintain content asset library with timely updates to always provide the most up-to-date and inspiring content to consumers with each engagement. Provide sales leads to the on-premise teams. Ability to work across multiple projects while prioritizing demands and meeting deadlines. Contribute to a fun, productive and positive work environment.

REPORTING

Compile qualitative and quantitative data for quarterly reports. Ensure all inquiries are properly tagged and categorized to support accurate data collection and analysis. Monitor inquiry trends, report key topics to management, and prepare flash reports highlighting emerging issues. Immediately elevate sensitive inquiries to the appropriate manager.

PROJECT MANAGEMENT

Leverage Consumer Affairs management tools, including Zendesk, Monday.com, SAP, and Lead Tracker. Compile meeting notes and distribute them to the team.

Your areas of knowledge and expertise that matter most for this role:

• 1-2 years consumer engagement experience with proven track record of accomplishments


• Strong people skills across consumers and colleagues


• Excellent written and verbal skills with attention to detail


• Strong storyteller across a variety of audiences


• Self-starter, creative thinker and problem solver


• Highly committed, professional, and a great team player


• Intuitive communicator, adaptable to broad consumer base


• Enthusiastic, energetic and positive attitude


• Past involvement with marketing programs and campaigns


• Microsoft Office applications, Zendesk (preferred), and/or Airtable

This position is open to U.S. citizens, U.S. permanent residents, or individuals who are currently authorized to work in the United States on a valid visa.

The base salary range for this position is $56,800 - $85,200 + cash incentives. Actual salary offers may vary based on work experience. The base pay range is subject to change and may be modified.

Our current Benefits include:

• Comprehensive Medical, Dental and Vision Plans, 401k Match, Family Leave, PTO & Paid Holiday Schedule, Pet, Legal, and Life Insurance, Tuition Reimbursement (Benefits listed may vary depending on the nature of your employment and/or work location)

Red Bull North America, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other classification protected by Federal, state, or local law. We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.