Specialist, Claims & Fraud Operations

Banco Santander SA; Massachusetts; On-site; USD 40,000 - 64,000; Full time

Job summary

An established industry player in financial services is seeking a Specialist for Claims & Fraud Operations. In this role, you will analyze fraud trends, conduct compliance reviews, and develop policy manuals. The ideal candidate will have strong analytical and communication skills, coupled with a keen understanding of fraud prevention. Join a dynamic team that values your contributions and fosters a culture of continuous learning and development. This is an exciting opportunity to make a significant impact in a supportive and innovative environment.

Qualifications

• 1-3 years of experience in fraud prevention or regulatory compliance.
• Ability to analyze diverse information and develop strategy recommendations.

Responsibilities

• Analyze current fraud trends and provide input into rules and parameters.
• Conduct daily account reviews in compliance with regulations.
• Research discrepancies and take action to prevent fraud.

Skills

Analytical Skills

Customer Service

Communication Skills

Problem-Solving

MS Office Applications

Fraud Detection

Organizational Skills

Education

High School Diploma

Tools

Lexus Nexus

Appian

Job description

Specialist, Claims & Fraud Operations page is loaded

Specialist, Claims & Fraud Operations

Bewerben locations REMOTE - Massachusetts time type Vollzeit posted on Vor 2 Tagen ausgeschrieben job requisition id Req1420025 Specialist, Claims & Fraud OperationsCountry: Vereinigte Staaten

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Specialist, Claims & Fraud Operations performs routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities. Will be tasked with making decisions on disputed transactions and/or suspect activity flagged for investigative review. S/he performs other such duties as assigned including trouble shooting operational issues. The incumbent participates in projects requiring coordination with other teams. The Specialist, Claims & Fraud Operations manages competing priorities in an accurate and timely manner.

Responsibilities

• Analyzes current fraud trends and provide input into rules and parameters.
• Assists in the preparation of filing bonded claims and un-bonded charge off recommendations.
• Conducts daily new business and member account and/or changed account review and due diligence actions in compliance with the USA Patriot Act Member Identification Program (MIP).
• Develops and maintains Policy and Procedure Manuals.
• Develops registration & licensing documents, policy and procedure manuals, and other documentation as needed.
• Enters fraud cases in the case management system.
• Review fraud alerts involving Cards, ACH, Pre-authorized drafts, altered check, forged endorsements, unauthorized third-party transfers, elder fraud, identity theft or other operations fraud issues.
• Reports suspicious activity as required by the Bank Secrecy Act.
• Research discrepancies, accumulate all necessary information and take appropriate action to stop, and where possible, prevent fraud and identity theft losses.
• Reviews daily reports for unauthorized share activity.

Education:

H.S. Diploma or equivalent work experience.

Experience :

1-3 years; of loss prevention, fraud, regulatory compliance and fraud prevention or security area experience, preferably in financial services.

Skills and Abilities:

• Ability to analyze diverse information and develop strategy recommendations.
• Excellent customer service and communication skills, both verbal and written.
• Excellent organization skills, Knowledge, and experience with root cause analysis.
• Proficient in MS Office Applications, Solid ability to multi-task, Solid analytical, interpretive, and problem-solving skills.
• Solid knowledge of department computer applications and systems.
• Working knowledge of fraud systems such as Lexus Nexus, Appian, PEP+(desired-not mandatory)
• Working knowledge of loss and fraud detection/prevention principals, multiple fraud areas, compliance and regulatory issues related to the department and/or company.
• Minimal physical effort such as sitting, standing, and walking.
• Accurately identifies resource requirements to solve basic problems.
• Communicates clearly and precisely Listens carefully and asks questions to clarify understanding.
• understanding of financial services industry and how organizations operate.
• Learns about and diligently follows established risk management policies, processes, and procedures.
• Always maintains professional behavior in representing the company does all routine work accurately and on-time; is aware of own impact on others.
• Responds promptly to customer inquiries.
• Takes responsibility for issues and, with assistance, works to find a solution.
• Works effectively in team settings

EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: This job description does not list all the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

What Else You Need To Know :

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range

Minimum:

$40,500.00 USD

Maximum:

$64,000.00 USD

Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions :

Frequent minimal physical effort such as sitting, standingand walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required .

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next :

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [e-mail] to discuss your needs.