Field Claims Specialist II, Property (Northern, VA)-$2500 Sign on Bonus

National Black MBA Association; United States; Remote; USD 60,000 - 75,000; Full time

Job summary

A leading company is seeking a Field Claims Specialist to investigate and resolve property damage claims. The role involves customer interaction, claims management, and requires strong analytical and communication skills. This position offers a $2,500 sign-on bonus and comprehensive benefits.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with company match

Company-paid Pension plan

Paid time off

Qualifications

• 3-5 years of insurance field/property claims handling experience.
• Solid experience writing own estimates and handling claims.
• Construction background/experience preferred.

Responsibilities

• Investigates and resolves property damage claims by phone and face-to-face.
• Handles all assigned claims promptly and effectively.
• Delivers outstanding customer service experience.

Skills

Customer Service

Analytical Skills

Communication

Education

Undergraduate Degree

Tools

Xactimate

Job description

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

A $2,500 SIGN-ON BONUS will be given to all external candidates hired into this role. Half of the bonus will be paid after 3 months of employment and the remainder will be paid after 9 months of employment.

The selected individual must reside in the respective territory:

Territory: This role covers the Northern, VA area

Ideal Candidate Locations: The ideal candidate will live in Manassas, Fairfax, Loudoun County, or Winchester. Some parts of Washington DC or Southern Maryland may be acceptable as well.

This is a work-from-home position with day travel to policy locations (on average 3-4 days a week) via company vehicle (personal use, gas and maintenance included). Claims inspections will include onsite and virtual inspection. Depending on claim volume, this role may also support additional territories in a desk adjuster capacity.

Relocation assistance may be available for qualified candidates who reside more than 50 miles outside of the territory.

Qualifications:

• 3-5 years of insurance field/property claims handling or adjusting experience
• Solid experience/proficiency with Xactimate
• Solid experience writing own estimates and handling claims start to finish
• Construction background/experience - Residential, Roofing, Remodeling, Water mitigation, etc
• Strong customer service competency
• Strong written & verbal communication skills

PLEASE NOTE that CAT duty is a requirement of this role.

Benefits Include: Medical, Dental, Vision, 401k with company match, Company-paid Pension plan, Paid time off and more.

(Internal Use Only) Compensation Grade: E3

#LI-JR1

Job Description Summary

No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you!

As a Field Claims Specialist, you'll investigate and resolve moderate to severe property damage claims by phone and face-to-face.

Key Responsibilities:

1. Handles all assigned claims promptly and effectively, with little to no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures.
2. Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.
3. Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy. Adheres to file conferencing notification and authority procedures.
4. Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines; and policy changes and modifications. This may require attending various seminars and training sessions.
5. Maintains current knowledge of local industry repair procedures and local market pricing.
6. Submits severe incident reports, reinsurance reports and other information to claims management as needed.
7. Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for lawsuit, trial, or subrogation.
8. Initiates and conducts follow-ups through proficient use of claims and other related business systems.
9. Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers. Adheres to high standards of professional conduct while providing delivery of outstanding claim's service.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Claims Manager. Individual contributor role.

Typical Skills and Experiences:

Education: Undergraduate degree or equivalent experience.

License/Certification/Designation: State licensing where required. Successful completion of required/applicable claims certification training/classes.

Experience: Three to five years of related property claims experience. Experience in a customer service environment, including flexible work schedules and extended work hours preferred.

Knowledge, Abilities and Skills: General knowledge of insurance theory and practices, and contracts and their application. Property estimating and automated claims systems. Demonstrated knowledge of the investigation, consultation and settlement activities used to resolve extensive property damage claims. Proven ability to meet customer needs and provide exemplary meaningful service by guiding customers through the claims process and ensuring a positive customer experience. Analytical and problem-solving skills necessary to make decisions and resolve issues related to application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, and application of policy exclusions and exceptions. Ability to establish repair requirements and cost estimates for property losses. Ability to evaluate and successfully advise on property claims. Organizational skills to prioritize work. Command of written and verbal communication skills to effectively communicate with policyholders, claimants, repairpersons, attorneys, agents, and the general public. Ability to efficiently operate a personal computer and related claims and business software. Able to provide leadership to less experienced claims associates. Must be able to safely access and inspect rooftops using a ladder. Must be prepared and capable of conducting physical inspections on rooftops, including first and second story roofs with pitches up to 8/12.

Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the business unit executive and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office or field claims environment. May require ability to sit and operate phone and personal computer for extended periods. Able to make physical inspections of property loss sites; including climbing ladders, balancing at heights, and rooftops up to 8/12 pitch. Must be willing to work irregular hours and travel, possibly overnight. May be on-call and work during catastrophes (CAT). Extended hours as required. Must have a valid driver’s license with satisfactory driving record in accordance with Nationwide standards.

ADA: The above statements cover principal and essential functions. Specific circumstances may vary.

Credit/Background Check: Required due to fiduciary responsibilities.

Benefits

We offer an array of benefits including medical/dental/vision, life insurance, short and long-term disability, paid time off, holidays, 401(k) with match, pension plan, and more. For details, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to inclusion. Discrimination and harassment are prohibited.