Director of Impact & Evaluation

the USO; Arlington (VA); Vor Ort; USD 108.000 - 155.000; Vollzeit

Benefits dieser Stelle

Paid time off

401k match

Education reimbursement

Zusammenfassung

the USO is seeking a senior leader to design and manage its enterprise impact measurement, evaluation, and learning framework in support of its mission. You will translate theory of change into credible outcome frameworks and oversee cross-site evaluation work to inform strategic decisions.

Responsibilities include developing measurement plans, coordinating internal and external studies, and preparing executive briefings for leadership and funders.

Qualifikationen

• 8 years of progressive experience in impact measurement monitoring & evaluation or applied research including 3 years leading measurement or evaluation functions
• Demonstrated success designing outcome measurement frameworks in complex multi site organizations
• Fluency across quantitative and qualitative methods and ability to explain methodology to executives/funders
• Experience overseeing external vendors or consultants delivering data systems or evaluation work
• Exceptional written and verbal communication; able to produce board and funder ready reporting

Aufgaben

• Lead the design, implementation, and continuous improvement of the enterprise impact measurement, evaluation, research, and learning framework
• Translate theory of change into practical outcome frameworks with indicators and learning agendas
• Develop and execute an evaluation plan for the program portfolio and priority initiatives
• Coordinate internal and external studies to inform decisions on scaling or redesigning investments
• Synthesize evidence into implications and recommendations for senior leadership and the Board

Kenntnisse

Impact measurement

Evaluation leadership

Survey design

Data quality

Ausbildung

Bachelor's degree

Tools

Salesforce

Tableau

Power BI

CRM data

Jobbeschreibung

Why join our team

With a mission that spans the globe the USO provides a rewarding and fulfilling work environment Our team is exceptional and we offer generous paid time off including volunteer days and military leave We have a remarkable 401k match comprehensive benefits and opportunities for training and education reimbursement Our team members are passionate about putting the mission first and we have a lot of fun while doing it Working for the USO isnt just a job its a calling and we believe in doing what you love and loving what you do A Certified Great Place to Work Dont just take our word for itour people have spoken According to the Great Place to Work 20252026 survey 96 feel good about how we support the community94 are proud to tell others they work at the USO92 say their work has special meaningits not just a job91 felt welcomed from day oneOver 88 agree all employees are treated fairly regardless of race or gender

Principal Duties and Responsibilities

Principal Duties and Responsibilities Essential Duties Lead the design implementation and continuous improvement of the USOs enterprise impact measurement evaluation research and learning frameworkTranslate the USOs Theory of Change and logic models into practical outcome frameworks indicators evaluation questions and learning agendas aligned with the enterprise strategic planEstablish and maintain enterprise standards forOutcome definitionsSurvey and non survey methodsData quality and evaluation rigorDocumentationThe appropriate use of evidenceDesign measurement approaches that are credible proportionate and feasible across the USOs diverse programs locations and constrained military operating environmentsDevelop and execute a sequenced evaluation plan for the program portfolio and priority initiatives Coordinate internal and external studies to inform decisions about whether to scale sustain redesign or discontinue investmentsBuild evaluation into pilots and innovation initiatives from the start This includes hypotheses success measures evidence thresholds feedback loops and scale or stop criteriaIdentify patterns across programs populations and locations Show where the USO is creating value where evidence is limited and where strategy or execution should adaptSynthesize evidence into clear implications options and recommendations for the VP of SIPMO senior leadership and the Board of GovernorsIntegrate evaluation findings into portfolio reviews governance discussions initiative decisions and performance reportingAlign outcome measures with enterprise KPIs scorecards and the three year execution horizon while retaining clear ownership of impact methodologyProduce recurring impact reports and executive briefings for senior leadership the Board institutional funders military partners and other stakeholdersServe as the enterprise steward for impact claims Clarify what the evidence supports distinguish outputs from outcomes and surface important limitations and uncertaintyDefine business requirements and methodological standards for impact data collection Salesforce Outcome Management workflows dashboards and related data products Partner with IT and technical owners on implementation and sustainmentLead the impact and evaluation workstreams of consultant engagements including scope requirements deliverable quality knowledge transfer adoption and transition to USO ownershipPartner with Operations Marketing Development and others to build an enterprise impact storytelling capability That capability turns validated evidence lived experience and program insights into compelling narratives that stay accurate in context and proportionate to the evidenceWith SIPMO Programs Marketing Development and external research partners advance the USOs position as an evidence based thought leader This includesSetting priority research questionsPublishing credible insightsContributing to conveningsBuilding research partnershipsSupport fundraising grant compliance and funder reporting by defining appropriate outcomes measures evaluation plans and evidence of organizational learningBuild organizational capability in impact measurement and learning through guidance tools training communities of practice and coaching for program field and shared services teamsHire develop and lead the Data & Impact Analytics Lead Establish clear accountability for analysis dashboards data quality and evidence based insights within the Impact function

Job Specifications

• Bachelors degree in a relevant field public policy social science statistics evaluation or similar
• 8 years of progressive experience in impact measurement monitoring & evaluation or applied research including 3 years leading measurement or evaluation functions
• Demonstrated success designing outcome measurement frameworks in complex multi site organizations ideally in constrained data environments military healthcare government or international settings
• Fluency across quantitative and qualitative methods survey design and data quality management; ability to explain methodology credibly to executives boards and funders
• Experience overseeing external vendors or consultants delivering data systems or evaluation work
• Exceptional written and verbal communication; able to produce board and funder ready reporting
• Proven ability to connect the dots across complex and ambiguous data environments

Preferred

• Advanced degree in related field preferred
• Familiarity with the military community and Department of War data and privacy constraints
• Experience with Salesforce based outcome management tools BI platforms eg Tableau Power BI and CRM integrated data environments
• Experience supporting institutional grant reporting and funder relationships

Details

Details The salary range for this position is 108000 155000 To support pay transparency this posting includes the anticipated base salary range for this role Compensation is determined based on several factors including geographic location relevant experience specialized skills certifications and overall alignment with the position requirements Our compensation practices are designed to ensure market competitiveness and internal equity across roles and levels This is an in person position located in Arlington VA Resume and cover letter are required for full consideration Background check education criminal and driving required The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all inclusive listing of work requirements Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload

If thats not enough to convince you here are some direct quotes from employees The organization truly cares about the people who work here There is great consideration given and extended in the following areas organizational core values for all work life balance impact we can actually see and even experience as a staff member the feeling of making an impact is priceless autonomy with respect to current position within the organizationEveryone is friendly and easy to talk to We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community I couldnt think of a better organization to work forThe mission alone provides a positive and meaningful purpose where people should want to work and be a part of Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference This also makes the organization a place where people would want to workThe mission and opportunities to make a Difference are amazing There is no doubt that the USO is one of the most forward facing frontline serving nonprofits that I know of