Specialist, Business Operations

United Service Organizations, Inc.; Arlington (VA); On-site; USD 56,000 - 74,000; Full time

Benefits offered by this job

Paid time off

Volunteer days

Military leave

401k match

Education reimbursement

Job summary

United Service Organizations, Inc. in Arlington, VA, is seeking a Specialist, Business Operations to support the Operations team and field stakeholders. This in-person role emphasizes data reporting, program coordination, and communications to advance our mission with military families.

You will collaborate with cross-functional teams, manage multiple projects, and help optimize business processes while upholding the USO’s values and service orientation.

Qualifications

• 3–5 years of work experience in a project management support role.
• Experience in non-profit, military, multicultural and/or global organizations preferred.
• Strong interpersonal, customer service and problem-solving skills.

Responsibilities

• Collect data, perform research and prepare reports, including operational, statistical, and financial reports.
• Coordinate program requests, track participant information, and develop programmatic reports; handle virtual event logistics and metrics collection.
• Create and distribute program and event communications, newsletters and marketing materials.

Skills

Interpersonal skills

Customer service

Problem solving

Communication

Organization

Tools

Microsoft Office Suite

Salesforce

Job description

If you are passionate about making a positive impact on the lives of those who sacrifice so much for our country, then you've come to the right place. Our team is comprised of dedicated professionals who share a common commitment to serving our military community. Here at the USO, you'll have the opportunity to contribute to a meaningful cause and work alongside a diverse and talented group of individuals who are driven by a shared sense of purpose.

Join us in fulfilling our mission by becoming a part of Team USO. Together, we can make a difference in the lives of the people who serve and their families.

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

A Certified Great Place to Work®

Don’t just take our word for it—our people have spoken. According to the Great Place to Work® 2025–2026 survey:

• 96% feel good about how we support the community
• 94% are proud to tell others they work at the USO
• 92% say their work has special meaning—it’s not “just a job”
• 91% felt welcomed from day one
• Over 88% agree all employees are treated fairly, regardless of race or gender

The Specialist, Business Operations supports the execution of the Operations strategy by assisting with providing project and business operations support to USO Operations team, as well as field teams support.

Principal Duties and Responsibilities (*Essential Duties)

• Collect data, perform research and prepare reports, including but not limited to operational, statistical, and financial reports. Assist with the creation and management of organizational data visualizations and conduct periodic data analysis to support teams across the organization, including the regional and center staff.*
• As directed by leadership, support cross departmental operations and program analysis by receiving program requests, tracking program participant information, coordinating and developing programmatic reports, virtual event logistics, and collection of program evaluations and metrics.*
• Coordinate with internal resources as needed to create and distribute program and event communication to a variety of internal and external audiences, including but not limited to production and distribution of newsletters and other event related marketing materials.*
• Support the management of field contracts and agreements – MOUs, MOAs, leases, vendor agreements and concessionaire contracts.
• Act as liaison between USO Arlington and USO Field Operations leadership and staff with regard to communication, implementation, and ongoing maintenance of new and existing organization-wide initiatives.*
• Other duties as assigned.
• This is an in-person position located in Arlington, VA.

Job Specifications

• 3-5 years of work experience in a project management support role. Relevant in a not-for-profit, military, multicultural and/or global organization preferred.
• Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism. Ability to manage and influence external partner relationships.
• Proficiency using computers and electronics equipment. Advanced knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite, Salesforce, and other web-based analysis software.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
• Ability to achieve desired results while working collaboratively in a team environment.
• Ability to perform basic business/accounting functions including project management and budget reconciliation.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Must be a strong advocate of the USO’s mission.

Details

• The salary range for this position is $56,000-$73,500.
• To support pay transparency, this posting includes the anticipated base salary range for this role. Compensation is determined based on several factors including geographic location, relevant experience, specialized skills, certifications, and overall alignment with the position requirements. Our compensation practices are designed to ensure market competitiveness and internal equity across roles and levels.
• This is an in-person position located in Arlington, VA.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some

Direct quotes from employees:

• The organization truly cares about the people who work here.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.