Specialist, Account Management

Cardinal Health; United States; On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

401k savings plan

HSA

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Job summary

Cardinal Health is seeking an Account Business Coordinator in San Antonio who will manage and grow a designated key account. You will report to a facility each weekday, driving operational excellence, resolving issues, and expanding referrals within the account.

The role emphasizes strong relationship management, timely communication, and collaboration with internal teams to optimize patient care and service delivery.

Qualifications

• Bachelor’s degree in related field, or equivalent work experience, preferred
• 0-2 years of experience, preferred
• Strong relationship-building and communication skills
• Excellent organizational and time management abilities
• Ability to work independently with minimal supervision
• Proficiency with Microsoft Office and CRM systems

Responsibilities

• Maintain a daily onsite presence at the assigned account.
• Serve as the primary point of contact for all account-related needs.
• Develop and maintain strong relationships with physicians, office managers, clinicians, referral coordinators, and administrative staff.
• Conduct routine meetings with account stakeholders to review performance, opportunities, and concerns.
• Monitor referral activity, customer service metrics, and operational performance.
• Identify and resolve barriers impacting patient care, order processing, or customer satisfaction.
• Respond promptly to customer inquiries and concerns.
• Investigate and elevate issues as appropriate while ensuring timely resolution.
• Identify opportunities to increase referrals and expand utilization within the account.
• Maintain detailed records of account interactions and activities.
• Provide regular updates to leadership regarding account performance, risks, and opportunities.

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

CRM systems

Job description

Candidate will need to live in San Antonio and will be responsible to report to a facility M-F 8am-5pm CST.

What Account Management contributes to Cardinal Health

Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.

Job Summar y

The Account Business Coordinator is responsible for the day-to-day management, support, and growth of a designated key account. This individual will be physically present at the assigned account location each day, serving as the primary liaison between the account and internal teams. The role is focused on driving operational excellence, strengthening relationships, proactively resolving issues, and identifying opportunities to grow business within the account.

Responsibilities

• Maintain a daily onsite presence at the assigned account.
• Serve as the primary point of contact for all account-related needs.
• Develop and maintain strong relationships with physicians, office managers, clinicians, referral coordinators, and administrative staff.
• Conduct routine meetings with account stakeholders to review performance, opportunities, and concerns.
• Monitor referral activity, customer service metrics, and operational performance.
• Identify and resolve barriers impacting patient care, order processing, or customer satisfaction.
• Respond promptly to customer inquiries and concerns.
• Investigate and elevate issues as appropriate while ensuring timely resolution.
• Identify opportunities to increase referrals and expand utilization within the account.
• Maintain detailed records of account interactions and activities.
• Provide regular updates to leadership regarding account performance, risks, and opportunities.

Qualifications

• Bachelor’s degree in related field, or equivalent work experience, preferred
• 0-2 years of experience, preferred
• Strong relationship-building and communication skills.
• Excellent organizational and time management abilities.
• Ability to work independently with minimal supervision.
• Proficiency with Microsoft Office and CRM systems.

What is expected of you and others at this level

• Applies basic concepts, principles, and technical capabilities to perform routine tasks
• Works on projects of limited scope and complexity
• Follows established procedures to resolve readily identifiable technical problems
• Works under direct supervision and receives detailed instructions
• Develops competence by performing structured work assignments

Anticipated hourly range: $22.60 per hour - $29.25per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.