Senior Specialist, Account Management

Cardinal Health, Inc.; Atlanta (GA); On-site; USD 57,000 - 82,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k savings plan

HSA

FSAs

Disability coverage

Parental leave

Work-Life resources

Job summary

Cardinal Health, Inc. in the Atlanta metro area is seeking an Account Manager to cultivate and maintain relationships with an assigned set of customers, ensuring flawless service and identifying upsell opportunities.

You will bridge customer supply chain needs with Cardinal Health teams, support on-site engagements at least two days a week, and help drive retention and growth through proactive reviews and strong communication.

Qualifications

• Bachelor’s degree or equivalent experience, preferred
• 2-4 years professional experience; direct customer-facing experience preferred
• Strong communication skills, preferred
• Strong command of MS Office applications (Excel, PowerPoint, Word and Outlook), preferred
• Demonstrated ability to work in a fast-paced, collaborative environment, preferred
• Highly motivated, creative, able to operate effectively within a team, preferred
• On-Site Requirements: This role will support Childrens Healthcare of Atlanta. Candidates must reside in or within a reasonable commuting distance of the metro Atlanta area.
• This position requires a minimum of two days onsite per week, with flexibility for additional onsite days based on business needs.
• Customer/vendor credentialing is required

Responsibilities

• Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs
• Bridge relationships between the customer’s supply chain team and internal Cardinal Health teams to ensure flawless service
• Support customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiatives
• Prevent order disruption to customer through activities such as: elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions
• Resolve open order issues by reviewing open order and exception reports, analyzing trends, and partnering with customer to take alternative actions as needed
• Advocate for customer and partner across Cardinal Health servicing teams to bring rapid and effective resolution to customer’s issues, requests and initiatives
• Track, measure, and report key performance indicators monthly
• Build and maintain long-term trusted relationships with customer to support retention and growth of the account

Skills

Strong communication skills

Customer-facing experience

Team player

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Excel

PowerPoint

Word

Outlook

Job description

What Account Management contributes to Cardinal Health

Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.

Responsibilities:

• Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs
• Bridge relationships between the customer’s supply chain team and internal Cardinal Health teams to ensure flawless service
• Support customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiatives
• Prevent order disruption to customer through activities such as: elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions
• Resolve open order issues by reviewing open order and exception reports, analyzing trends, and partnering with customer to take alternative actions as needed
• Advocate for customer and partner across Cardinal Health servicing teams to bring rapid and effective resolution to customer’s issues, requests and initiatives
• Track, measure, and report key performance indicators monthly
• Build and maintain long-term trusted relationships with customer to support retention and growth of the account

Qualifications:

• Bachelor’s degree or equivalent experience, preferred
• 2-4 years professional experience; direct customer-facing experience preferred
• Strong communication skills, preferred
• Strong command of MS Office applications (Excel, PowerPoint, Word and Outlook), preferred
• Demonstrated ability to work in a fast-paced, collaborative environment, preferred
• Highly motivated, creative, able to operate effectively within a team, preferred
• On-Site Requirements:
• This role will support Childrens Healthcare of Atlanta. Candidates must reside in or within a reasonable commuting distance of the metro Atlanta area.
• This position requires a minimum of two days onsite per week, with flexibility for additional onsite days based on business needs.
• Customer/vendor credentialing is required (this may include vaccinations). If you are selected for an interview, more details will be provided.

What is expected of you and others at this level:

• Weekly client onsite visits and adherence to client/facility policies as well as vendor credentialing requirements
• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes action to resolve
• Applies judgment within defined parameters
• Receives general guidance and may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy

Anticipated salary range:$57,000.00 - $81,600.00

Bonus eligible:No

Benefits:Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity

Atlanta Metro Area

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.