Specialist 1: Student Services (Multiple Opportunities)

Pima Community College Foundation Inc.; Tucson (AZ); On-site; USD 35,000 - 52,000; Full time

Job summary

Pima Community College Foundation Inc. seeks a Student Services Specialist 1 to provide comprehensive student services support, guiding admissions, registration, and records management.

You will assist students navigating college systems, coordinate testing, orientation, and advising across programs, and respond to inquiries by phone or email in a diverse setting. The position offers flexible scheduling, may require evenings and weekends, and emphasizes accurate records, confidentiality, and

Qualifications

• . One year (30 credits) of post-secondary education and one year of experience in student/customer service.
• . Equivalency by certification, education and experience acceptable.

Responsibilities

• Guide and facilitate student admissions, program eligibility, course selection and registration
• Provide in-depth advising for new and returning students on class modalities and program options
• Respond to student inquiries using online services, email, and phone; manage records and forms
• Coordinate testing, orientation, and student services with campus departments
• Maintain confidential records and ensure data accuracy and compliance

Skills

Bilingual: Spanish

Strong verbal and written comms

Customer service

Open to change

Education

Post-secondary education 1 year

Tools

G-Suite

Job description

The Student Services Specialist 1 provides a full range of student services support, including assisting students in navigating college systems, student records management, registration, and eligibility. This role guides students through the enrollment process, maintains and updates student academic records, schedules new student testing, and works with Division Teams to advise students in multiple areas of College programs and processes, including:

• Adult Education
• High School Equivalency Testing
• Enrollment and Registration
• New Student Orientation
• Assessment and Testing
• Welcome Desk

The work schedule for this position is flexible and may include working evenings and weekends.

Continued employment in the position is contingent upon continued funding through designated external sources. This grant is set to expire on 7/31/2028.

• Guides and facilitates student admissions, program eligibility, course selection and registration
• Provides in-depth advising for new and returning ABECC students on the various class modalities and helps identify the programming options that meet student needs in ABECC programs
• Monitors and answers student inquiries using online services, email, and phone. Implements department operational procedures, forms, and processes in coordination with the District Office specifications and other campus departments
• Facilitate student tutorials and guidance in the use of student portals and online student services
• Facilitates and supports outreach and enrollment events and student engagement activities
• Process and maintain accurate and detailed student records; Initiate and manage associated correspondence related to student enrollment, data entry, and retrieve information from databases; ensure completeness and accuracy of the information submitted
• Prepare a variety of technical documents that involve: collecting and verifying information; assembling, compiling and printing reports; proofreading and distributing reports
• Maintain confidential records and sustain impeccable accuracy to sustain compliance standards
• Support new student orientation by providing program information and assisting students with digital literacy skills
• Perform other duties of a similar nature or level as required

• One year (30 credits) of post-secondary education and
• One year of experience in student/customer service

or

• An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above

Preferred:

• Bilingual: Spanish

• High ethical standards
• Quality customer service
• Open to change and continuous improvement
• Desktop computing, database entry, and troubleshooting skills
• Record keeping principles; maintaining accurate and detailed records; maintaining confidential student records; processing data entry, verifying and proofreading entries; processing various forms and applications
• Aptitude in office tools such as G-suite (email, Docs, Sheets), phones, digital forms, and cloud platform
• Strong verbal and written communication skills
• Superior customer service skills and experience working with diverse populations and people
• Apply interpersonal skills to interact with the general public, coworkers, and supervisor to create a wholesome learning community
• Adhere to state and federal guidelines, regulations, and policies as required
• Impeccable organization skills and the ability to prioritize while performing multiple tasks; allocates resources efficiently
• Demonstrate high quality judgment and decision making using critical thinking and complex problem solving techniques
• Ability to meet frequent data deadlines