SpecialEyes Customer Service Representative

Physiol; Sarasota (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Physiol in Sarasota, Florida, is seeking a dedicated customer service representative to deliver exceptional customer experiences. Responsibilities include handling calls and emails promptly, assisting healthcare providers with custom lens orders, and educating practitioners about products and services.

The role encompasses troubleshooting and resolving client issues while maintaining knowledge of evolving offerings. Ideal candidates will demonstrate strong communication skills and an ability to identify opportunities for cross-selling during customer interactions.

Responsibilities

• Deliver a legendary customer service experience with each interaction.
• Answer incoming calls and respond to customer emails and faxes within the agreed timescale.
• Assist eye care providers in designing and processing custom contact lens orders.
• Educate practitioners on product and service information.
• Troubleshoot and resolve product or service issues.
• Maintain a knowledge base of evolving products and services.
• Identify opportunities to cross-sell during the customer journey.

Job description

• Deliver a legendary customer service experience with each interaction
• Answer incoming calls and respond to customer emails and faxes within the agreed timescale
• Assist eye care providers in designing and processing custom contact lens orders
• Educate practitioners on product and service information
• Troubleshoot, document, and resolve product or service issues and concerns, according to standard operating procedures
• Develop and maintain a knowledge base of the evolving products and services
• Identify opportunities to cross-sell during the customer journey