Special Response Officer (Flex/On Call)

Prosegur; San Antonio (TX); On-site; USD 28,000 - 34,000; Part time

Job summary

Prosegur is seeking a Special Response Officer in San Antonio, Texas. This on-call/flex role requires readiness to deploy to client sites across the area with no guaranteed hours and a competitive pay rate of $20.00–$25.00 per hour.

The ideal candidate will hold a Texas Level II Security License, be 18+, and able to work independently while delivering strong customer service and detailed reporting. Responsibilities include incident response, access control, patrols, CCTV monitoring, and

Qualifications

• High School Diploma or GED required.
• Valid Texas Level II Security License required.
• Background checks and drug testing required.
• Experience in security, military, or customer service preferred.
• Ability to work independently with minimal supervision.
• Strong communication and report-writing skills.
• Calm and decisive under emergencies.

Responsibilities

• Respond to staffing requests and deployments at client locations.
• Provide emergency security coverage for call-offs, vacancies, events.
• Perform access control duties and verify credentials.
• Conduct interior and exterior patrols of assigned properties.
• Monitor CCTV systems and alarm systems when assigned.
• Respond to alarms, emergencies, disturbances, and incidents.
• Prepare accurate DARs, incident reports, and documentation.
• Maintain professional appearance and represent Prosegur positively.
• Provide excellent customer service to clients, staff and visitors.
• Follow client post orders and licensing requirements.
• Communicate with supervisors and client representatives.
• Adapt to different assignments and environments.

Skills

Age 18+

Independent work

Communication

Report writing

Decision making

Attention to detail

Customer service

Education

High School Diploma or GED

Texas Security License (Level II)

Job description

Special Response Officer (Flex/On Call)(Guarding - Security)

San Antonio, TX, United States of America

$20.00 - $25.00

Overview

For 50 years, Prosegur has been helping make the world a safer place. Today, more than 175,000 employees across 36 countries combine experience, technology, and innovation to protect the people, clients, and communities we serve.

Our people are at the heart of what we do. Whether working on-site with our clients or supporting our teams behind the scenes, every employee plays an important role in delivering the safety, service, and trust our clients depend on every day.

At Prosegur, you’re not just joining a security company. You’re joining a global team with opportunities to learn, grow, and make a difference.

Job Skills / Requirements

Pay Rate: $20.00 - $25.00 per hour

Schedule: Flex / On-Call (No Guaranteed Hours)

Prosegur Rapid Response Team (RRT) is an elite group of security professionals who provide immediate operational support across the San Antonio market. Rapid Response Team Officers are deployed to assist with emergency staffing needs, critical incidents, new account startups, special events, client requests, emergency coverage, and other operational assignments as directed by management.

This position is designed for highly dependable, adaptable officers who can respond to changing operational needs with little notice. There are no guaranteed hours or a guaranteed schedule. Officers must maintain a flexible availability and be prepared to deploy to various client locations throughout the San Antonio area when requested.

Duties and Responsibilities

(Include but are not limited to)

• Respond to staffing requests and operational deployments at various client locations throughout the San Antonio market.
• Provide emergency security coverage for call-offs, vacancies, special events, client emergencies, and new account deployments.
• Perform access control duties by verifying credentials, monitoring entrances, and enforcing client access procedures.
• Conduct interior and exterior patrols of assigned properties to identify security, safety, and maintenance concerns.
• Monitor CCTV systems, alarm systems, and other security technology when assigned.
• Respond appropriately to alarms, emergencies, disturbances, medical incidents, fires, and other security-related events.
• Prepare accurate Daily Activity Reports (DARs), incident reports, and other required documentation.
• Maintain a professional appearance and represent Prosegur positively at all client locations.
• Provide exceptional customer service while interacting with clients, employees, contractors, visitors, and the general public.
• Follow all client post orders, company policies, and state licensing requirements.
• Communicate effectively with supervisors, management, dispatch, and client representatives regarding operational issues.
• Adapt quickly to different assignments, work environments, client expectations, and security procedures.

Availability Expectations

• Must maintain flexible availability , including days, nights, weekends, holidays, and overtime as operational needs require.
• Must be willing and able to respond to assignments with short notice.
• Must have reliable transportation and be willing to travel throughout the San Antonio metropolitan area.
• Hours are based entirely on operational demand and client needs. This position does not guarantee a minimum number of work hours.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or GED required.
• Valid Texas Level II (Non-Commissioned) Security License required.
• Previous security, military, law enforcement, emergency response, or customer service experience preferred.
• Ability to work independently with minimal supervision.
• Strong communication, report writing, and decision-making skills.
• Strong attention to detail and situational awareness.
• Professional demeanor with excellent customer service skills.
• Ability to remain calm and make sound decisions during emergency situations.
• Must possess reliable transportation and a valid driver's license (preferred).
• Must successfully pass all required background screenings and drug testing.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to patrol large facilities, including stairs and outdoor areas.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to lift up to 25 pounds on an occasional basis.
• Ability to respond quickly during emergencies.

This position offers exposure to a variety of assignments, opportunities to develop new skills, and the potential for future advancement within Prosegur.

Education Requirements (All)

High School Diploma

Certification Requirements (All)

Security Guard Card

Additional Information / Benefits

At Prosegur, we believe in supporting our employees both at work and beyond. We offer a competitive benefits package designed to support your health, well-being, and future. Benefits may vary based on position, location, and eligibility, with additional details provided throughout the hiring process.

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

This job reports to the San Antonio General Manager

This is a As Needed position1st Shift, 2nd Shift, 3rd Shift, Weekends.