Special Projects Lead, Customer Success & Dispatch

Old Dominion Freight Line; Thomasville (NC); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health benefits (zero premium for some

Vision & Dental

Short/Long Term Disability

401k with company match

Life Insurance

Tuition Reimbursement

Training and growth opportunities

Promote from within

Job summary

Old Dominion Freight Line is seeking a proactive Customer Service Specialist for our Special Projects team. You will manage large volumes of calls and emails, monitor shipments for deadlines, and provide solutions by following established scripts.

You will liaison with dispatch, managers, and operations to ensure customer satisfaction and timely resolutions. The role requires 5 years in transportation customer service, strong communication skills, and proficiency with Office tools.

Qualifications

• Requires a high school diploma or equivalent.
• 5 years of customer service experience in a transportation company.
• Understanding of the trucking industry and how freight moves through the system.
• Proficient in English; additional languages desired.
• Proficiency with Microsoft Office programs (Outlook, Excel, Word).

Responsibilities

• Handle a high volume of inbound/outbound calls and emails for Special Project services in a timely manner.
• Monitor daily special project shipments to meet delivery dates.
• Identify customer needs, clarify information, research issues, and provide solutions per scripts.
• Build durable relationships with customers, internal and external, and go the extra mile.
• Own and resolve customer issues, complaints, and inquiries; escalate when needed.
• Collaborate with central dispatch, managers, and operations to serve customers.

Skills

Phone communication

Verbal communication

Active listening

Negotiation

Organization

Leadership

multitasking

Stress management

Office suite

Education

High school diploma or equivalent

Tools

Outlook

Excel

Word

Job description

Old Dominion Freight Line is seeking a proactive Customer Service Specialist for our Special Projects team. You will manage large volumes of calls and emails, monitor shipments for deadlines, and provide solutions by following established scripts.

You will liaison with dispatch, managers, and operations to ensure customer satisfaction and timely resolutions. The role requires 5 years in transportation customer service, strong communication skills, and proficiency with Office tools.