Special Projects Business Office Manager

Signature HealthCARE; Knoxville (TN); On-site; USD 60,000 - 86,000; Full time

Benefits offered by this job

Medical, Dental & Vision Coverage

401(k) & Roth 401(k)

Paid Time Off (PTO) & Holidays

Tuition Reimbursement & Discounts

Life Insurance

Job summary

Signature HealthCARE is seeking an Interim Facility Business Office Manager in Knoxville, TN to lead AR and collections, supervise staff, and ensure compliant billing operations. You will partner with the REBOC and Controller to optimize processes and performance.

Provide training, enforce policy, and drive accuracy in Medicaid/Medicare billing while supporting a patient-centered, care-driven administrative team. This role is on-site and integral to daily operations.

Qualifications

• Bachelor’s degree in accounting or related field or equivalent experience.
• 3+ years accounts receivable experience; long-term care preferred.
• Knowledge of long-term care AR practices and Medicare/Medicaid billing.

Responsibilities

• Act as interim facility Business Office Manager when vacancies occur, focusing on AR and collections.
• Train and onboard new Business Office staff with REBOC support.
• Ensure Medicaid/Medicare billing accuracy and regulatory compliance.

Skills

Accounts receivable

Verbal & written communication

Regulatory knowledge

Education

Bachelor’s Degree in Accounting or related field

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Signature HealthCARE is a family-based healthcare company offering integrated services across multiple states. Our continuum of care includes skilled nursing, rehabilitation, assisted and memory care, and home-based services supported by innovative technologies like telehealth and Care.ai-enabled solutions. We are committed to advancing person-directed care and quality outcomes. Many of our facilities continue to receive high performance ratings and accreditations. As an award-winning organization recognized over the years by national outlets such as U.S. News & World Report, we take pride in fostering compassionate care environments and being an employer of choice in the healthcare industry.

Overview

• Responsible for acting as interim facility Business Office Manager when vacancies occur, as well as providing the interim support with focus on AR and collections.
• This includes providing the business office staff with the knowledge and skills necessary to complete all tasks assigned.
• Evaluate efficiency, accuracy, and productivity of all office staff in collaboration with the REBOC and Controller and requirements set forth by Medicaid and Medicare.

How You Will Make a Difference

• Identify and participate in process improvement initiatives that improve the customer experience, enhance work flow, and/or improve the work environment.
• Assist the Regional Business Office Consultant (REBOC) with on-boarding and training of new Business Office staff.
• Act as a role model in the execution of business office policies, procedures, and daily functions.
• Evaluate accuracy of billing under Medicaid and Medicare guidelines set forth by state and federal government.
• Identify areas of concern and effectively communicate information with REBOC.
• Monitor and evaluate the effectiveness of the accounts receivable process and make recommendations for improvement when applicable.
• Assist in evaluating issues of poor performance and effectively communicate to the REBOC.

What You Need To Make a Difference

• Bachelor’s Degree in Accounting or related field or combination of education and experience.
• Minimum of three (3) years’ experience in accounts receivable; long term care preferred.
• Knowledge and experience with long term care accounts receivable practices.
• Working knowledge of long-term care regulations, as well as knowledge of Medicare, Medicaid (including other third party insurance companies) billing practices.
• Effective verbal and written English communication skills.
• Demonstrated intermediate to advanced skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation.

Our exceptional Benefits Package and Signature Perks include the following and more!

Live with Purpose at Signature HealthCARE

Our exceptional benefits and Signature Perks are designed to support your health, wealth, and well-being, including:

• Medical, Dental & Vision Coverage
• First Stop Health Virtual Healthcare
• 401(k) & Roth 401(k)
• Company-Paid & Voluntary Life Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Paid Time Off (PTO) & Holiday Incentive Pay
• Tuition Reimbursement & Tuition Discounts with Select Universities
• Student Debt Assistance (eligible SNF RNs & LPNs)
• Uniform Allowance
• Partner Perks Discount Program
• Perfect Attendance Program
• Pay Advance & Next Day Pay
• Employee Assistance Program (EAP)
• Support Beyond Benefits with VitalLink and the Signature Inspire Foundation

At Signature HealthCARE, our team members are empowered—not just encouraged—to use their talents and abilities to solve problems.

Our culture is built on three pillars: Learning, Spirituality, and Intra-preneurship.

Each pillar has dedicated initiatives that strengthen our culture and create opportunities for growth.

Signature HealthCARE is an Equal Opportunity/Affirmative Action Employer. We are committed to creating an inclusive workplace for all applicants and stakeholders.