Special Loans Analyst I

Utah Housing Corporation; West Valley City (UT); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Onsite fitness center

Paid daily exercise (30 minutes)

Onsite market

Flexible work hours

Limited remote work opportunities

Job summary

Utah Housing Corporation seeks a full-time Special Loans Analyst I in West Valley City, UT. The role supports the Mortgage Servicing Department, handling loan maintenance, investor servicing, and customer communications, including in-person inquiries.

The ideal candidate has at least three years in customer service or mortgage servicing, with strong communication and attention to detail. Bilingual Spanish is highly preferred.

Qualifications

• High school diploma or GED required.
• At least three years of customer service, mortgage servicing, or call center experience.
• Bilingual Spanish is highly preferred.
• Excellent written and verbal communication skills.
• Strong attention to detail in a fast-paced environment.

Responsibilities

• Update borrower and investor information and process transfers and balance adjustments.
• Maintain loan records following assumptions and modifications.
• Complete servicing activities including MERS updates, NetDeposit, reconveyances, GNMA repurchases, and related programs.
• Assist borrowers via phone, email, and in-person; accept payments and route requests.
• Provide backup for loan boarding audits and assist with research and SOP maintenance.

Skills

Customer service

Communication

Computer proficiency

Education

High school diploma or GED

Tools

Mortgage servicing software

Job description

Utah Housing Corporation (UHC), located in West Valley City, Utah, is seeking to hire a full-time Special Loans Analyst I to support the Mortgage Servicing Department. This position is responsible for processing and supporting specialized loan servicing functions, maintaining accurate loan information, and assisting borrowers with servicing-related requests and inquiries, both over the phone and in person. The Special Loans Analyst I plays an important role in supporting loan maintenance activities, regulatory requirements, investor servicing functions, customer communications, and operational support efforts while helping UHC fulfill its mission of serving Utah's housing needs through finance and innovation.

UHC is guided by core values of integrity, respect, communication, teamwork and collaboration, and growth and development, which shape how we work together and support the communities we serve. We are looking for someone who embodies these values and takes pride in contributing to a purpose-driven organization.

This Special Loans Analyst I reports to the Mortgage Servicing Department and is classified as a non-exempt position. The Special Loans Analyst I position pays between $$18.77 and $24.55 hourly, depending on education and experience. UHC offers a comprehensive benefits package that includes employer contributions to Utah Retirement Systems (URS), PEHP traditional health plans, and a high-deductible health plan with HSA contributions. Additional benefits include dental and vision coverage, flexible spending accounts, group term life and accident insurance, and retirement options including 401K, 457, IRA, and Roth IRA plans. Employees also enjoy an onsite fitness center, 30 minutes of paid daily exercise, a convenient onsite market, flexible work hours, and limited remote work opportunities within a supportive, coaching-oriented environment.

The Special Loans Analyst I processes and supports specialized loan servicing activities and loan maintenance functions. Responsibilities include updating borrower and investor information, processing investor transfers and balance adjustments, maintaining loan records following assumptions and modifications, and completing servicing activities related to Successors in Interest, Power of Attorney requests, Third Party Authorizations, borrower information updates, homeowner association activities, and FHA Payment Supplement Agreements. The position also processes specialized servicing functions including MERS updates, NetDeposit transactions, reconveyances, GNMA repurchases, deferred down payment programs, first-time homebuyer programs, law enforcement grant programs, and Servicemembers Civil Relief Act (SCRA) protections.

The Special Loans Analyst I serves borrowers through professional telephone, email, voicemail, and in-person interactions. This role assists walk-in customers, answers mortgage servicing inquiries, accepts payments, routes requests to appropriate departments, and ensures all customer interactions are accurately documented within the system of record. The position also assists with written and digital borrower credit disputes in accordance with Fair Credit Reporting Act (FCRA) guidelines.

The Special Loans Analyst I provides operational support to the Mortgage Servicing team by assisting as a backup for new loan boarding audit reviews and supporting management with research, audit responses, and the development and maintenance of department operating procedures. This role requires strong attention to detail, excellent communication skills, and the ability to effectively manage competing priorities while maintaining a high level of accuracy.

Qualified candidates should have a high school diploma, GED, or equivalent, along with at least three years of customer service, mortgage servicing, or call center experience. Bilingual Spanish is also highly preferred. The successful candidate will demonstrate excellent written and verbal communication skills, strong computer proficiency, a basic understanding of mortgage servicing practices, and strong attention to detail. Candidates must be able to effectively prioritize work, adapt to changing demands, and maintain accuracy while working in a fast-paced environment.