Special Investigations Unit - HQ Operations Manager

The Cincinnati Insurance Companies; Fairfield (OH); On-site; USD 115,000 - 135,000; Full time

Benefits offered by this job

Annual cash bonus

Stock incentives

Job summary

The Cincinnati Insurance Companies in Ohio seek an SIU HQ Operations Manager to supervise and optimize HQ operations within the Special Investigations Unit. This role leads analytics and lab functions, supports SIU analysts and technicians, and ensures regulatory reporting while partnering with PARM and Claims Operations to enhance fraud-detection capabilities.

You will drive cross-functional collaboration with PARM, Claims Operations, and external partners such as NICB to advance fraud-fighting

Qualifications

• Excellent verbal and written communication skills.
• Ability to identify and analyze key issues and provide solutions.
• Lead with minimal supervision to promote innovation.
• Collaborate and invite feedback to drive improvements.
• Astute listening and professional presentation skills.
• Data analysis experience.
• Proficient with databases and open source intelligence.
• Familiar with PARM models and vendor tools used in SIU operations.
• 4-year college degree or equivalent experience.

Responsibilities

• Provide leadership and direction for the SIU analytics function and SIU lab function.
• Support and identify development opportunities for SIU analysts and lab forensic technicians.
• Manage regulatory compliance and state reporting for the SIU function.
• Collaborate with SIU Field management and investigators and provide actionable intelligence for SIU investigations.
• Collaborate with PARM, Claims Operations and other CIC groups on fraud detection models and technology.
• Work with NICB and Coalition Against Insurance Fraud to support fraud-fighting initiatives.
• Meet established service standards and develop new standards as needed.

Skills

Leadership

Data analysis

Communication

Collaboration

Problem solving

Presentation

Education

4-year college degree or equivalent experience

Tools

PARM models

Vendor tools

Databases

Open source intelligence

Job description

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate thatActions Speak Louder in Person®.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges, and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us

The Special Investigations Unit is seeking a SIU – HQ Operations Manager to supervise and oversee the HQ operations functions within SIU.

The pay range for this position is $115,000 - $135,000 annually. Pay is based on the applicant’s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be ready to

• provide leadership and direction for the SIU analytics function and SIU lab function
• support and identify development opportunities for SIU analysts and lab forensic technicians
• manage regulatory compliance and state reporting for the SIU function
• support and collaborate with SIU Field management and investigators to include identification of red flag trends in claim data and provide actionable intelligence for SIU investigations
• collaborate with PARM, Claims Operations and other internal CIC groups on fraud detection models and technology
• work with exterior organizations such as NICB and the Coalition Against Insurance Fraud to support our fraud fighting initiatives
• meet established service standards and develop new standards as needed

Be Equipped With

• excellent verbal and written communication skills
• ability to identify and analyze key critical issues and provide solutions for successful outcomes
• accomplish goals with minimal direct supervision to promote innovation
• collaboration and invite feedback to initiate improvement
• astute listening skills and professional presentation skills
• data analysis experience
• proficient with various databases and open source intelligence
• proficient with current PARM models and vendor tools used in SIU’s day to day operations
• 4-year college degree or equivalent experience

US-OH-Fairfield