Special Investigations Unit Deputy Specialist

Harris County; Houston (TX); Vor Ort; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

Harris County's Special Investigations Unit seeks a Deputy Specialist to manage title service applications, compliance, and investigative support. The role is based in an office environment with heavy data handling and inter-agency coordination.

Responsibilities include processing new and renewal title service applications, handling calls and emails, supporting branch offices and customers, and maintaining records. Occasional site visits and overtime may be required, especially during elections.

Qualifikationen

• Two years of customer service experience, including data entry.
• Proficient PC skills and MS Office suite.
• Ability to write clear professional correspondence.
• Knowledge of Texas DMV rules and Title Manual guidelines.

Aufgaben

• Manage processing of new and renewal title service applications.
• Handle phone calls and emails and provide support to offices and customers.
• Maintain filing, correspondence, and records; develop flowcharts and reports.
• Work with multiple agencies and handle title hearings as needed.

Kenntnisse

Teamwork

Adaptability

Written communication

Dependability

Data entry

Ausbildung

High School diploma or equivalent

College degree

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Access

Data analysis software

Jobbeschreibung

Job Summary:

The Special Investigations Unit Deputy Specialist is responsible for managing specialized tasks related to title service applications, compliance, and investigative support.

Essential Duties:

• Manage the processing of new and renewal title service/runner applications.
• Handle phone calls and emails.
• Provide support to Harris County branch offices, title services, runners, dealers, law enforcement, and customers.
• Maintain correspondence, filing, office supplies, and record-keeping.
• Develop and maintain flowcharts, databases, and reports for multiple agencies.
• Process title hearings and distribute mail.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call [phone] or email [e-mail]

Education:

• High School diploma or equivalent from an accredited U.S. institution

Experience:

• Two (2) years of customer service experience, including data entry in an office environment.

Knowledge, Skills, and Abilities:

• Personal Computer (PC) experience, with proficiency in Microsoft Excel, Word, PowerPoint, and Access and data analysis software
• Willingly share information and expertise with others
• Work with others to achieve a common goal (Teamwork)
• Adjust to changing workplace demands (Adaptability)
• Effectively demonstrate skill and ability to perform the specific job duties and tasks as defined by job description
• Must be dependable, able to meet deadlines and produce high-quality work (Workload Productivity)
• Ability to write clear and professional correspondence

NOTE:

Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Education/Experience:

• College degree.
• Auto Division experience with successful completion of formal training
• Experience with other law enforcement agency databases that are applicable to the position
• Knowledge of Texas DMV rules, policies, and regulations
• Knowledge of Title Manual and Registration Manual guidelines, policies and procedures

Work Environment:

• Work is performed primarily in an office setting subject to frequent interruptions with extensive work at a computer workstation and site visits to various Tax Offices, Harris County and community facilities, both outdoors and indoors.
• Flexibility to work evening and weekend hours and occasional overnight travel to conferences and training sessions required.
• Must be able to work extended hours during elections or as needed.
• May require travel for training seminars and/or conferences.
• A high volume of work and deadlines may create occasional pressure and stress.

Physical Demands:

• This role is a standard office role that requires remaining stationary for long periods of time. At times, boxes or equipment must be transported weighing up to 30 lbs.

Employment is contingent upon passing a background check.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.