Operations Systems Analyst

Harris County; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Harris County in Houston is seeking an Operations Systems Analyst to design, implement, and improve digital systems that support park maintenance, contractor management, and service delivery. This role focuses on configuring OpenGov and Cartegraph, automating workflows, validating data, and enabling supervisors to monitor performance, track maintenance activities, and make informed decisions.

You will work with parks staff, procurement, contractors, and other departments to standardize

Qualifications

• Bachelor's degree in a field related to operations management, IT, or public administration.
• 3+ years of experience in operations management or business systems administration.
• Experience with OpenGov or Cartegraph is preferred.
• Ability to translate operations needs into digital solutions.

Responsibilities

• Develop and maintain OpenGov and Cartegraph workflows, dashboards, and reports.
• Monitor contractor management, performance, and invoicing.
• Analyze data to identify service gaps and cost-saving opportunities.
• Train staff and contractors on system usage and procedures.
• Coordinate cross-departmental workflows and asset management.

Skills

Systems analysis

OpenGov

Cartegraph

Data analysis

Workflow configuration

Education

Bachelor's degree in a related field

Associates degree + 5 years experience

Equivalent combination of education and experience

Tools

OpenGov

Cartegraph

Job description

Under the general supervision of the Operational Services Director, the Operations Systems Analyst is responsible for developing, implementing, administering, and continuously improving digital systems that support park maintenance operations, contractor management, and departmental service delivery.

This position serves as the primary departmental resource for OpenGov and Categraph, ensuring both platforms are effectively configured and utilized to streamline workflows, monitor contractor performance, track maintenance activities, and support operational decision-making.

The analyst works collaboratively with parks operations personnel, procurement staff, external contractors, and other county departments to establish standardized processes, improve data accuracy, strengthen accountability, and maximize operational efficiency.

Duties & Responsibilities:

SYSTEMS DEVELOPMENT & ADMINISTRATION

• Develop, configure, and maintain operational workflows, forms, dashboards, and reporting tools within OpenGov and Cartegraph.

CONTRACTOR MANAGEMENT & PERFORMANCE MONITORING

• Identify opportunities to automate administrative processes and reduce manual entry.
• Develop systems to track park maintenance contracts, including mowing, landscaping, tree maintenance, playground maintenance, and other contracted services.
• Configure workflows for assigning, scheduling, documenting, and verifying contractor work.
• Establish performance monitoring tools to track service completion, contractual obligations, deficiencies, and corrective actions.
• Develop electronic inspection forms and verification procedures to document contractor performance against established service standards.
• Maintain records of contractor activities, work histories, service frequencies, and performance metrics.
• Support invoice reconciliation by comparing contractor billing again documented services, inspections, and completed work.
• Develop automated notification and escalation procedures for overdue assignments, incomplete work, and unresolved deficiencies.

DATA ANALYSIS, REPORTING, & OPERATIONAL IMPROVEMENT

• Analyze operational data to identify service gaps, recurring maintenance issues, and opportunities for cost savings.

ASSET MANAGEMENT & MAINTENANCE OPERATIONS

• Assist in developing asset management strategies that support long-term maintenance planning and resource allocation.

TRAINING & CROSS-DEPARTMENTAL COORDINATION

• Train departmental employees, supervisors, and authorized contractors on system functionality and established procedures.
• Develop user guides, standard operating procedures, training materials, and workflow documentation.
• Support the implementation of new technology initiatives and the transition from manual processes to digital workflows.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call [phone] or email [e-mail].

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Education and Experience:

• A bachelor's degree in a listed or related field, plus 3 years of progressively responsible experience in operations management, asset management, business systems administration, or a related area;
• A two-year postsecondary program in business or a related field, plus 5 years of business experience, including 3 years in a relevant area;
• An equivalent combination of education, training, and experience.

Knowledge, Skills, and Abilities:

• Strong technical aptitude and ability to configure, administer, and troubleshoot software systems.
• Knowledge of operational workflows, contract administration, and maintenance management practices.
• Ability to translate operational requirements into practical digital solutions.
• Strong analytical skills with the ability to interpret data and communicate findings.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple projects, establish priorities, and meet deadlines.
• Effective communication skills ability to train employees with varying levels of technical experience.
• Ability to work independently while collaboratively with cross-functional teams.
• Commitment to continuous improvement, operational accountability, and public service excellence.

NOTE:

Qualifying education, experience, knowledge and skills must be documented in your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Hours:

• This is a full-time position.
• Days and hours are typically Monday through Friday, 8:00 a.m. to 4:30 p.m.
• Hours may vary based on business needs of the department and some weekends, evening hours or holidays may be required during special events.

Work Environment:

• This job operates in a clerical, office setting.
• This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Noise level in the work environment is usually average.

Physical Demands:

• This is largely a sedentary role; however, some filing is required.
• This would require the ability to lift files of up to 50 lbs., open filling cabinets and bend or stand as necessary.

Reporting Relationships:

• Reports To Position: Director of Operational Services

Location:

• Washburn Tunnel, 3100 Federal Road, Houston, TX 77015

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.