Special Investigation Unit Manager

Donegal Insurance Group; Lancaster (Lancaster County); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

401(k) with matching contributions

Paid Time Off

Career Development

Life Insurance

Disability Insurance

Employee stock purchase plan

Employee Assistance Program

Job summary

Donegal Insurance Group seeks an experienced SIU Manager to lead the Special Investigations Unit within the Claims team. You will direct investigators, manage complex claim investigations, and guide resolution decisions with emphasis on fraud referrals and investigative excellence.

The role requires strong leadership, investigative judgment, and collaboration with Claims leadership to support effective resolutions and risk mitigation. This is an office-based position with occasional travel.

Qualifications

• Minimum of 3 years of Insurance or Insurance related experience.
• Minimum of 5 years of law enforcement or SIU investigative experience.
• Bachelor's Degree or specialized training.
• Proven leadership skills.
• Experience conducting open source social media investigations preferred.
• Data analysis/Investigative Analyst experience is a plus.
• Microsoft Excel, Access and Word.
• Combination of education and investigative experience considered.

Responsibilities

• Lead, manage, and provide direction to a staff of SIU investigators, including assigning and monitoring investigative activities.
• Oversee the investigation and handling of claim files requiring specialized investigative services.
• Review investigative findings and provide guidance and recommendations to Claims personnel regarding claim resolution and potential fraud referrals.
• Partner with Claims leadership and department personnel to provide investigative guidance and support in the resolution of complex claims.
• Develop and deliver trainings for Claims Department personnel in fraud awareness, detection, investigation, and referral procedures.

Skills

Insurance experience

SIU experience

Leadership

Open source investigations

Data analysis

Excel/Access/Word

Education-based strength

Education

Bachelor's degree

Tools

Excel

Access

Word

Job description

Company Overview

Donegal Insurance Group is an insurance holding company whose insurance subsidiaries offer personal and commercial property & casualty lines of insurance.

Headquartered in Lancaster County, Pennsylvania, along with four (4) regional offices located in: Athens, GA, Grand Rapids, MI, Albuquerque, NM, and Glen Allen, VA, our steady growth and successes have allowed us to establish a culture of which we're proud. Check out our Glassdoor profile where our rating speaks for itself.

At Donegal, our values are founded on supporting the independent agency system, providing best-in-class service, and building relationships customers can trust. By joining the Donegal family, you would be joining a team of dedicated, hard-working employees, all with a common goal of providing peace of mind to our policyholders and being there when it matters most.

Job Summary

Donegal Insurance Group has an opportunity for a SIU Manager to join our Claims team. This position will lead the Special Investigations Unit and oversee the investigation and handling of claim files and insurance-related activity requiring specialized investigative skills and experience. The SIU Manager will provide leadership and direction to a team of SIU investigators while partnering closely with the Claims Department to identify, investigate, and resolve potentially fraudulent claims. The position will also provide investigative support on matters that may not involve fraud but require specialized investigation or assistance. The successful candidate will be a strong leader and experienced investigator with excellent communication, organizational, analytical, and problem‑solving skills. This is primarily an office-based position with some travel, including occasional overnight travel, as needed.

Responsibilities and Duties

• Lead, manage, and provide direction to a staff of SIU investigators, including assigning and monitoring investigative activities.
• Oversee the investigation and handling of claim files requiring specialized investigative services.
• Review investigative findings and provide guidance and recommendations to Claims personnel regarding claim resolution and potential fraud referrals.
• Partner with Claims leadership and department personnel to provide investigative guidance and support in the resolution of complex claims.
• Develop and deliver trainings for Claims Department personnel in fraud awareness, detection, investigation, and referral procedures.

Qualifications and Skills

• Minimum of 3 years of Insurance or Insurance related experience
• Minimum of 5 years of law enforcement or SIU investigative experience
• Bachelor's Degree or specialized training
• Proven leadership skills
• Experience conducting open source social media investigations preferred
• Data analysis/Investigative Analyst experience is a plus
• Microsoft Excel, Access and Word
• Combination of education and investigative experience considered

Starting Pay: The pay range for this position is $90,000 to $115,000 annually. The specific offer will vary based on an applicant's education, qualifications, professional experience, skills, abilities, and any applicable designations/certifications. The posted pay range reflects our ability to hire at different position titles and levels depending on background and experience. The pay range may also be adjusted based on an applicant's geographic location. The base pay is just one component of Donegal's total compensation package for employees. This role may also be eligible to participate in a discretionary annual incentive program. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

Competitive Benefits Package

Donegal Insurance Group offers a comprehensive benefits package for all full‑time, permanent positions including:

• Medical, Dental, and Vision Coverage: Available to you and your dependents. Coverage begins the first of the month after start date.
• 401(k) with the first 3% matched at 100%: the next 6% is matched at 50%
• Paid Time Off: Paid vacation, sick days, paid holidays, & bereavement days
• Career Development: Including college partnership discounts and industry designation(s) reimbursements

Additional benefits include company‑paid basic life insurance; short & long‑term disability insurance; employee stock purchase plan; and employee assistance program (EAP). Learn more about our full benefit offerings by visiting our Benefits page.

Who We Are

Donegal Insurance Group provides commercial and personal insurance products through a network of independent agents in 21 states and across several regions of the U.S. In Texas, Colorado, Utah, New Mexico and Arizona, business is conducted under the Mountain States Insurance Group name; and in Michigan, business is conducted under the Michigan Insurance name.

Headquartered in Lancaster County, Pennsylvania, along with four (4) regional offices located in: Athens, GA, Grand Rapids, MI, Albuquerque, NM, and Glen Allen, VA, our steady growth and successes have allowed us to establish a culture of which we're proud. Check out our Glassdoor profile where our rating speaks for itself.

By joining Donegal, you would be joining a team of dedicated, hard‑working employees, all with a common goal of providing peace of mind to our policyholders and being there when it matters most.

Work Arrangement

With each department and position being different, the work arrangement for a specific position will be reviewed with candidates during an initial phone screening. For a position not requiring an onsite expectation at one of our offices, the ideal candidate must live within our Donegal footprint. Current approved states are: AL, AZ, CT, DE, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NY, OH, PA, SC, SD, TN, TX, UT, VA, WI, and, WV. (Please note, this list is subject to change without notice.)

E-Verify

Donegal Insurance Group participates in E-Verify in the following states: Alabama, Arizona, Florida, Georgia, Louisiana, Mississippi, Nebraska, North Carolina, South Carolina, Tennessee, and Utah. If you reside in one of the listed states, please review the "Notice of E-Verify Participation" and the "Right to Work Poster" on the links below:

• Notice of E-Verify Participation Poster (English and Spanish)
• Right to Work Poster (English and Spanish)