Desk Investigator - SIU (Hybrid)

Donegal Insurance Group; Northern (KY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

401(k) with company matching

Paid Time Off

Career Development

Job summary

Donegal Insurance Group is seeking a SIU Desk Investigator to join the Special Investigation Unit. You will oversee handling of claims and provide investigative support requiring special skills, with some travel and pre-surveillance assessments.

The role emphasizes interviews, statements, and extensive open source social media work to aid the claims process. The position is physically based in the Marietta, PA office with a transition to hybrid scheduling after training.

Qualifications

• Bachelor’s Degree required.
• 3–5 years of Insurance Fraud or related experience.
• Law enforcement investigation experience preferred.
• Experience conducting open source social media investigations preferred.
• Data analysis/investigative analysis experience is a plus.
• Microsoft Excel, Access and Word proficiency.

Responsibilities

• Investigate claims involving potential or suspected fraudulent activities.
• Conduct comprehensive database inquiries to assist the Claim Department in resolving claims.
• Conduct extensive open source social media investigations and generate comprehensive reports.
• Assist in designated assignments related to Company anti-fraud initiatives.
• Establish professional relationships with attorneys, corporate employees, and agencies.
• Assist in training Claim Department personnel in fraud detection and investigation.

Skills

Open source investigations

Data analysis

Interviewing

Communication

Microsoft Excel

Microsoft Access

Microsoft Word

Education

Bachelor’s Degree

Tools

US Insurance fraud investigations software

Job description

Company Overview

Donegal Insurance Group is an insurance holding company whose insurance subsidiaries offer personal and commercial property & casualty lines of insurance.

Headquartered in Lancaster County, Pennsylvania, along with four (4) regional offices located in: Athens, GA, Grand Rapids, MI, Albuquerque, NM, and Glen Allen, VA, our steady growth and successes have allowed us to establish a culture of which we're proud. Check out our Glassdoor profile where our rating speaks for itself.

At Donegal, our values are founded on supporting the independent agency system, providing best-in-class service, and building relationships customers can trust. By joining the Donegal family, you would be joining a team of dedicated, hard-working employees, all with a common goal of providing peace of mind to our policyholders and being there when it matters most.

Job Summary

Donegal Insurance Group has an opening for a SIU Desk Investigator that is part of the Special Investigation Unit. As a member of our Claims team, this position will be responsible for overseeing the handling of claim cases and investigative support that require special investigative skills and experience. Some travel may be required. The position will require extensive database inquiries to assist the claims department in the resolution of claims as well as investigating suspicious insurance claims and insurance related activity. The position will require conducting interviews and recorded statements as well as pre-surveillance assessments. The SIU Desk Investigator will perform extensive open source social media investigations and comprehensive investigative inquiries. Excellent verbal and written communication skills, strong PC skills, strong organizational skills and the ability to work independently are required.

This position is physically based in the Marietta, PA office with transition to a hybrid schedule upon successful completion of training.

Responsibilities and Duties

• Investigate claims involving potential or suspected fraudulent activities
• Conduct comprehensive database inquiries to assist the Claim Department in resolving claims
• Conduct extensive open source social media investigations and generate comprehensive reports
• Assist in designated assignments related to Company anti-fraud initiatives
• Establish and maintain professional working relationships with attorneys, corporate employees, criminal justice agencies and vendors
• Assist in the training of Claim Department personnel in the areas of fraud detection and investigation

Qualifications and Skills

• Bachelor’s Degree
• Minimum of 3 to 5 years of Insurance Fraud or Insurance related experience
• Law enforcement investigation experience preferred
• Experience conducting open source social media investigations preferred
• Data analysis/Investigative Analyst experience is a plus
• Microsoft Excel, Access and Word
• Combination of education and investigative experience considered

Starting Pay

Starting Pay: The pay range for this position is $70,000 to $80,000 annually. The specific offer will vary based on an applicant's education, qualifications, professional experience, skills, abilities, and any applicable designations/certifications. The posted pay range reflects our ability to hire at different position titles and levels depending on background and experience. The pay range may also be adjusted based on an applicant's geographic location. The base pay is just one component of Donegal's total compensation package for employees. This role may also be eligible to participate in a discretionary annual incentive program. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan. Ongoing applications are being accepted.

Competitive Benefits Package

Donegal Insurance Group offers a comprehensive benefits package for all full-time, permanent positions including:

• Medical, Dental, and Vision Coverage: Available to you and your dependents. Coverage begins the first of the month after start date.
• 401(k) with the first 3% matched at 100%: the next 6% is matched at 50%
• Paid Time Off: Paid vacation, sick days, paid holidays, & bereavement days
• Career Development: Including college partnership discounts and industry designation(s) reimbursements

Additional benefits include company-paid basic life insurance; short & long-term disability insurance; employee stock purchase plan; and employee assistance program (EAP). Learn more about our full benefit offerings by visiting our Benefits page.

Who We Are

Donegal Insurance Group provides commercial and personal insurance products through a network of independent agents in 21 states and across several regions of the U.S. In Texas, Colorado, Utah, New Mexico and Arizona, business is conducted under the Mountain States Insurance Group name; and in Michigan, business is conducted under the Michigan Insurance name.

Headquartered in Lancaster County, Pennsylvania, along with four (4) regional offices located in: Athens, GA, Grand Rapids, MI, Albuquerque, NM, and Glen Allen, VA, our steady growth and successes have allowed us to establish a culture of which we're proud. Check out our Glassdoor profile where our rating speaks for itself.

By joining Donegal, you would be joining a team of dedicated, hard-working employees, all with a common goal of providing peace of mind to our policyholders and being There when it matters most.

Work Arrangement

With each department and position being different, the work arrangement for a specific position will be reviewed with candidates during a initial phone screening. For a position not requiring an onsite expectation at one of our offices, the ideal candidate must live within our Donegal footprint. Current approved states are: AL, AZ, CT, DE, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NY, OH, PA, SC, SD, TN, TX, UT, VA, WI, and, WV. (Please note, this list is subject to change without notice.)

E-Verify

Donegal Insurance Group participates in E-Verify in the following states: Alabama, Arizona, Florida, Georgia, Louisiana, Mississippi, Nebraska, North Carolina, South Carolina, Tennessee, and Utah. If you reside in one of the listed states, please review the Notice of E-Verify Participation Poster and the Right to Work Poster on the links below:

• Notice of E-Verify Participation Poster (English and Spanish)
• Right to Work Poster (English and Spanish)