Special Events Representative - On Call

The M Resort, LLC; Henderson (NV); On-site; USD 28,000 - 38,000; Full time

Job summary

PENN Entertainment in Henderson, NV is seeking team members for guest services and event support roles. You will assist guests at events, redeem gifts, and help with seating and Will Call while upholding safety and company standards.

The position requires at least 1 year in customer service, strong English communication, and a professional appearance. Availability on weekends, holidays, and late shifts is expected.

Qualifications

• Minimum 1 year experience in customer service.
• Ability to read, write and communicate verbally in English.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

Responsibilities

• Redeem gifts for guests using a company tool.
• Assist with event setup and usher guests to seats.
• Maintain safety and cleanliness in assigned areas.
• Support ticketing and Will Call operations and provide information to guests.
• Provide basic administrative assistance and report issues to management.

Skills

Customer service

English communication

Professional appearance

Flexibility

Education

High School Diploma or GED

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Essential Duties And Responsibilities

• Use of computer to redeem gifts for our guests.
• Ability to use a “cutting tool” provided by the company to open large amounts of boxes each gift day.
• Ability to lift up to 20 pounds on an ongoing basis during the gift day.
• Safety awareness is paramount by assisting to keep areas clean of debris and clutter. Also by adhering to basic rules of safety when lifting and when using company equipment.
• Ability to present Forbes 5 star guest service and interactions with both guests and other team members while working in a fast‑paced environment.
• Ability to stand on feet for the duration of an up to 8-hour shift.
• Move boxes from one location to another by carrying, use of a hand truck or cart throughout the shift.
• After on the job training, assist at events such as Bingo, Concerts and Tournaments.
• Set‑up of event areas prior to and at the end of the Concert, Bingo or tournament (could include tablecloths, chairs, cushions, etc.).
• Assist with ticket “Will Call” and ticket distribution.
• Assist with “ushering” guests to their seats and provide information to concert guests.
• Provide basic administrative assistance when asked.
• Must be able to work in inclement weather.
• Must be available to work both early and late shifts Monday thru Sunday.
• Must work a minimum of 5 shifts per month is required. 3 or more shifts worked must be late shift.
• Must have ability to access schedule online.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Keeps work area clean and free of safety hazards, debris and litter.
• Perform all job duties in a safe and responsible manner.
• Maintains strict confidentiality in all departmental and company matters.

Qualification Requirements

• High school diploma or GED required.
• A minimum of 1 year experience in customer service.
• Ability to present self in a professional, pleasant, confident and well groomed manner. Ability to work with the public and diverse departments. Ability to read, write and communicate verbally in English. Moderate computer skills required.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must be at least 21 years of age.

Language Skills

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

Reasoning Ability

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations

Gaming Registration.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push and pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Work Environment

The work environment is usually moderate in noise level and may include exposure to unrestricted second‑hand tobacco smoke. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer.