Special Events Associate, Oakland

Carnegie Museums of Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Job summary

Carnegie Museums of Pittsburgh seeks a Special Events Associate to coordinate setup and takedown of events, greet hosts, answer questions and facilitate client needs. You will monitor event progress, resolve issues with clients, vendors and internal staff to ensure a smooth experience.

The role requires strong organizational and interpersonal skills, a customer-focused attitude, and the ability to work across multiple facilities and teams, including evenings and weekends when events occur.

Qualifications

• Some college desirable or two years related special events employment experience.
• Strong organizational and interpersonal skills are required.
• Outstanding customer service attitude with flexibility and problem-solving abilities.

Responsibilities

• Acquires event information through meetings, setup sheets and client discussions.
• Communicates with clients, vendors and internal staff in a courteous and professional manner.
• Shows respect and dignity to co-workers and visitors.
• Provides requested information and assistance to clients and resolves requests or concerns.
• Cooperates with other staff to provide seamless customer service.
• Collaborates with facility staff to coordinate events and maintain paperwork.
• Completes other projects as requested by management.

Skills

Customer service orientation

Organizational skills

Client/vendor coordination

Education

Some college or related events experience

Job description

This is a union position.

The Special Events Associate is responsible for coordinating the setup and takedown of special events, greeting event hosts, answering any questions & facilitating any additional client needs. This position is also responsible for monitoring the progress of events, resolving issues with clients, event vendors and internal support staff as the events occur.

QUALIFICATIONS:

EDUCATION & EXPERIENCE:

• Some college desirable or two years related special events employment experience, including organizing events and other staff.

KNOWLEDGE, SKILLS, ABILITIES:

• Outstanding customer service attitude, flexibility, problem solving abilities.
• Must have strong organizational and interpersonal skills.
• Proven ability to work with clients and a broad diversity of staff and vendors.

PHYSICAL REQUIREMENTS:

• Must have the ability to stand, walk, stoop, bend and move client objects of up to 30 lbs.
• Schedule will be event driven and could include holidays, evenings and weekends.
• Ability to work in various locations and conditions.

PRINCIPAL ACCOUNTABILITIES:

• Takes responsibility for acquiring, through meetings, event setup sheets and client discussions all information, knowledge of event arrangements.
• Communicates with clients, vendors, and internal staff in a courteous and sensitive manner, projecting a positive and professional image of Carnegie Museums.
• Demonstrates respect and dignity to co-workers and visitors.
• Provides all requested information and assistance to clients and acts to resolve their special requests, problems or concerns to achieve mutual satisfaction.
• Cooperates as a team member with other special events staff to provide seamless customer service to clients.
• Work in collaboration with the Special Events Staff in each facility to maintain necessary paperwork and event administration including arranging and coordinating events within the Carnegie Museums properties.
• Complete other projects as requested by management.