Special Education Complaint Investigation Coordinator (Education Program Specialist II)

Civicworks; Baltimore (MD); On-site; USD 85,000 - 120,000; Full time

Job summary

The Maryland State Department of Education seeks a State Complaint Coordinator to ensure compliance with IDEA and state special education regulations. The role manages the state complaints docket, investigates and resolves complaints between public agencies and families, and conducts site visits in Baltimore.

The position requires expertise in special education law, policy interpretation, and data tracking, with responsibilities spanning investigation, escalation decisions, and technical

Qualifications

• Juris Doctorate, Master’s, or 36 post-baccalaureate credits in Education or related field.
• Five years of administrative or teaching experience in special education or related programs.
• One year of professional experience in complaint investigation-resolution or compliance monitoring.

Responsibilities

• Manage the Maryland State complaint docket and coordinate investigations.
• Investigate and resolve complaints between public agencies and families.
• Conduct site visits and provide technical assistance on special education issues.
• Apply laws, policies, and IDEA to complex compliance matters.

Skills

IDEA compliance

Complaint investigation

Policy and regulatory interpretation

Data tracking systems

Education

Juris Doctorate / Master’s in Education or related field

Job description

This position serves as a State complaint coordinator for the Maryland State Department of Education, ensuring compliance with federal and state special education regulations under the Individuals with Disabilities Education Act (IDEA). The coordinator manages the State complaints docket, investigates and resolves complaints between public agencies and families, conducts site visits, and provides technical assistance on special education matters. The role is based in Baltimore and involves complex legal and policy work related to special education compliance and dispute resolution.

Key qualifications:

• Juris Doctorate, Master's degree, or 36 post-baccalaureate credit hours in Education, Special Education, or related field
• Five years of administrative or teaching experience in special education programs, complaint investigation, compliance, or student advocacy
• One year of professional experience in complaint investigation-resolution, compliance monitoring, or related experience serving school-aged children with disabilities
• Experience evaluating and reviewing special education complaints and making escalation decisions
• Experience applying special education laws, regulations, and policies
• Experience with IDEA State complaint investigation processes and data tracking systems