Special Delivery Coordinator I

Canon USA; Melville (NY); Hybrid; USD 32,332 - 48,408; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon swag welcome kit

Job summary

Canon USA in Melville, NY is seeking a logistics/transportation professional to manage order fulfillment and white glove delivery coordination. The role requires collaboration with warehouses, sales, service, and customers to ensure timely, efficient machine deliveries and pickups.

The position emphasizes cross-functional coordination, process improvement, and strong communication to meet customer expectations. A hybrid work schedule is offered with a focus on operational excellence in logistics.

Qualifications

• HS Diploma, GED, or equivalent experience required.
• Experience in a computerized environment and working with a database management system.
• Organized and able to prioritize.
• Good communication and excellent customer service skills.
• Proficient in Microsoft Office Suite with Excel skills.

Responsibilities

• Handle order fulfillment and daily transportation activities for machine deliveries.
• Manage multiple projects and deadlines in a fast-paced environment.
• Support delivery schedule rollout planning and white glove delivery planning with internal and external stakeholders.
• Coordinate cross-functional teams and third-party logistics to implement new processes.
• Document and distribute process and procedure activities; communicate internally and externally.

Skills

Computerized environment

Database management

Organization & prioritization

Customer service & communication

Microsoft Excel

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Database systems

Job description

Responsibilities

Responsible for order fulfillment and daily transportation functions as it relates to machine deliveries. Ability to work in a fast‑paced environment with skill set to manage multiple projects and demands.

Participate in delivery schedule rollout project planning, including facilitating machine white glove transportation delivery and/or pickup planning, scheduling and execution with internal stakeholders (Warehouses, Sales, Service and other groups) and external stakeholders (End Customer and carrier). Ensure effective and optimized solutions for white glove delivery needs.

Involved in cross‑functional group reviews related to transportation activity, collaborating with other team members to achieve our success in white glove transportation. Develop proprietary relationships with assigned customer accounts, resolving issues and concerns in a timely manner and providing innovative solutions.

Understand the end‑to‑end process across groups related to operations and machine handling requirements. Identify and recommend logistics improvement opportunities to Management. Coordinate inter‑divisional staff and third‑party logistics staff to implement new processes and programs successfully. Document and distribute process and procedure activities. Establish and maintain effective communication procedures and practices, internally and externally, ensuring logistics meets or exceeds customer expectations. Act urgently to address and resolve any transportation exceptions, including root‑cause identification and reviews with Management for improvement opportunities.

Qualifications

HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.

• Experience in a computerized environment and working with a database management system.
• Organized and able to prioritize.
• Good communication and excellent customer service skills. Committed to providing quality results to all internal and external customers, with strong time‑management skills.
• Proficient in Microsoft Office Suite with Excel skills.

Workstyle

Hybrid – Full‑time position with a hybrid work schedule requiring office presence three days a week and the option to work from home the remainder of the week (unless a specific business need arises requiring in‑office attendance on other days). Work schedules and office reporting requirements may change from time to time based on business needs.

Salary

In accordance with applicable law, the anticipated rate for this role is $23.47 – $35.14 hourly.

Benefits

• Employee referral bonus
• Employee discounts
• Dress for Your Day attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to your local community
• Swag – a Canon welcome kit and official merchandise

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.