Special Assets Associate

Windsor Advantage, LLC; Chicago (IL); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Company 401k contributions

Parental leave

Tuition reimbursement

Paid holidays & PTO

Job summary

The Windsor Advantage LLC is seeking a Special Assets Associate to service and liquidate loans, coordinating critical communications with clients, borrowers, and third parties while complying with policies and regulations.

Requirements include knowledge of SBA/USDA lending, closing documents, strong analytical and numerical skills, and excellent verbal and written communication. This is a hybrid role with in-office Tue–Thu and remote Mon/Fri.

Qualifications

• Bachelor’s degree in finance, accounting, or related field preferred
• Minimum of 3 years of experience in administration, finance, or similar industry
• Experience in a fast-paced environment with increased responsibilities
• Experience with closing documentation and closing requirements
• Experience with SBA product offerings preferred

Responsibilities

• Oversee servicing and liquidation policies and procedures in compliance with regulations
• Maintain complete electronic documentation for all functions
• Manage relationships with bank/credit union clients, attorneys, and other parties
• Coordinate liquidation timelines and wrap up/charge off processes
• Understand SBA SOP and liquidation forms/packages
• Draft and issue demand letters on delinquent loans
• Prepare Guaranty Purchase Packages for SBA submission
• Guide discussions with lenders on Workout/Forbearance/Deed-in-Lieu options
• Order third-party reports and manage vendors
• Conduct liquidation activities (auctions, foreclosure, guarantor pursuit)
• Wrap up CPA/ SBA reporting with final duties
• Interface with SBA Servicing Center staff
• Support special projects and regulatory compliance
• Demonstrate BSA/AML/CIP/OFAC compliance commitments
• Bachelor’s degree or equivalent work experience
• Experience with SBA products preferred

Skills

SBA/USDA knowledge

Microsoft Office

Verbal & written comms

Problem solving

Organizational skills

Team collaboration

Analytical & numerical

Education

Bachelor’s degree in finance or accounting

Tools

Microsoft Office

Office 365

Adobe Suite

Job description

About Us

Windsor Advantage, an affiliate of Capital Bank N.A., is one of the nation's leading Lender Service Providers (LSP). Windsor Advantage provides banks, credit unions and CDFIs with a comprehensive outsourced SBA 7(a) and USDA lending platform without the need to hire staff or incurring capital expenditures. Since 2010, Windsor has processed more than $4.5 billion in government guaranteed loans and currently services a portfolio for over 100 lenders nationwide.

With more than 150 years of cumulative SBA lending experience, cutting edge technology, rigid controls and consistent processes, Windsor is uniquely qualified to assist any size lender with implementing a thoughtful and profitable government guaranteed lending initiative.

Capital Bank N.A.

is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services primarily to clients in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states.

Position Purpose

The Special Assets Associate is responsible for providing quality customer service while servicing and/or liquidating loans. The Special Assets Associate will coordinate critical communication with clients, borrowers, government entities and other third parties (e.g., insurance agents, attorneys, CPA’s etc.), exercising discretion and judgement for the necessary decisions associated with the essential functions below.

Position Responsibilities

• Exhibit a detailed understanding, application and adherence to intensive servicing and liquidation policies and procedures. Oversee and ensure policies and procedures are being followed in compliance with regulatory and company guidelines.
• Keep complete, accurate and auditable electronic supporting documentation packages for all functions that you perform.
• Effectively manage critical intensive servicing and liquidation relationships including bank clients, credit union clients, attorneys, and other third parties
• Work effectively to manage intensive servicing liquidation timeline for wrap up and charge off.
• Understanding of all SBA SOP and associated liquidation forms/packages.
• Draft and Issue Demand Letters on delinquent loans.
• Submission of Secondary Market Repurchase for loans entering liquidation.
• Prepare timely and compliant Guaranty Purchase Package for submission to SBA Center
• Guide discussions with Lenders regarding options such as Workout Agreements, Forbearance Agreements, Deed-in-Lieu Agreements.
• Order any necessary third-party reports and effectively manage third party vendors.
• Conduct liquidation activities such as Auctions, Foreclosure, Pursuit of Personal Guarantors
• Conclude liquidation activities with SBA via Wrap Up/CPC Reports
• Interface directly with SBA Servicing Center staff
• Special projects as assigned by a supervisor or any member of senior management.
• Adheres specifically to all company policies and procedures, Federal and State regulations, and laws.
• Has responsibility for following regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering or other unlawful activities.
• Performs other duties as required.
• Bachelor’s degree in finance, accounting, or a related field preferred; or equivalent related work experience required.
• Minimum of 3 years of experience in administration, finance, or similar industry.
• Experience in a fast‑paced work environment with increased responsibilities.
• Experience with all forms of closing documentation and closing requirements.
• Experience with SBA product offerings preferred.

Technical Knowledge and Skills

• Knowledge of loan projects and basic accounting.
• Knowledge of legal and closing documents, insurance documents, construction documents, appraisal documents, and environmental documents.
• Knowledge of SBA/USDA, government guaranteed lending.
• Work software including Microsoft Office, Office 365, Adobe Suite.
• Strong verbal and written communication skills.
• Ability to effectively present information one-on-one and ability to define and solve problems, collect data, and draw valid conclusions.
• Must be organized and detail oriented.
• Must be effective in group situations with other staff members.
• Strong analytical and numerical skills.

Compensation

• Base Salary Range: $50,000 - $65,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as geographical location, relevant experience, skill set, education, and ability to meet qualifications within the job description.
• Additional Compensation: This role will include a yearly annual target bonus based on individual performance.

Working Arrangements

This is a hybrid role expected to work in office Tuesday, Wednesday, and Thursday. You will be able to work remotely on Monday and Friday.

Why Join Us?

• Join a growing company with a culture that fosters an entrepreneurial spirit
• Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more?
• Company Contributions to your 401k - Regardless of your contribution
• Employee Perks:Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!
• Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities

Supporting Businesses. Helping People. Strengthening Communities.

Windsor Advantage LLC is an E-Verify, Aff

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Windsor Advantage’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.