Portfolio Management & Construction Loan Administrator New Chicago, IL

Windsor Advantage, LLC; Chicago, Northern (IL, KY); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical Dental Vision

Company-paid Life Insurance

Disability Insurance

401k contributions

Job summary

Windsor Advantage LLC, an affiliate of Capital Bank N.A., in Chicago, IL, seeks a Portfolio Management & Construction Loan Administrator Associate to service loans and support SBA/Dept. relations.

The role emphasizes client communication, policy adherence, and timely projections. The position requires a Bachelor’s degree or equivalent, 1+ year in administration/finance, and SBA or commercial loan experience is preferred.

Qualifications

• Bachelor’s degree or equivalent related experience.
• 1+ years of related experience in administration, finance, or similar industry.
• Experience managing multiple tasks while delivering highest levels of customer service with minimal supervision.
• SBA and/or commercial loan experience preferred.

Responsibilities

• Perform portfolio management activities and complete government correspondence.
• Facilitate loan disbursement communications and next steps with lender clients and borrowers and complete government correspondence.
• Review draw requests and pay applications across the Multi-Draw portfolio for SBA and project compliance.
• Exhibit a detailed understanding, application and adherence to portfolio management policies and procedures.
• Keep complete, accurate and auditable electronic supporting documentation packages for all functions that performed.
• Effectively manage portfolio relationships primarily with banks and associated parties.
• Properly track all loan disbursements and balances across the Multi-Draw portfolio, reconciling and correcting any discrepancies weekly.
• Maintain bi-weekly correspondence on every loan.
• Diligently monitor each loan’s budget vs. actual expenses to ensure correct SBA Authorized Use of Proceeds
• Work effectively to manage timelines for timely completion of tasks.
• Understanding of all SBA SOP and associated forms/packages.
• Draft and Issue Demand Letters on delinquent loans.
• Prepare timely and compliant disbursement packages to lenders.
• Submission of Secondary Market Repurchase for loans entering liquidation
• Guide discussions with Lenders regarding options such as Workout Agreements, Forbearance Agreements, Deed-in-Lieu Agreements.
• Order any necessary third-party reports and effectively manage third party vendors
• Work with lender to interface directly with SBA Servicing Center staff
• Special projects as assigned by a supervisor or any member of senior management.
• Adhere specifically to all Company policies and procedures, Federal and State regulations, and laws.
• Complete online and other regulatory compliance training by the specified due dates.
• Open cases/tickets with vendors and suppliers as needed.
• Perform other duties as required.

Skills

Portfolio management

Customer service

MS Office

Advanced Excel

Attention to detail

Multitasking

Education

Bachelor’s degree or equivalent related experience

Tools

MS Office Suite

Job description

Chicago, IL

About UsWindsor Advantage, an affiliate of Capital Bank N.A., is one of the nation's leading Lender Service Providers (LSP). Windsor Advantage provides banks, credit unions and CDFIs with a comprehensive outsourced SBA 7(a) and USDA lending platform without the need to hire staff or incurring capital expenditures. Since 2010, Windsor has processed more than $4.5 billion in government guaranteed loans and currently services a portfolio for over 100 lenders nationwide.

Capital Bank N.A.is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services primarily to clients in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states.

Position Purpose

The Portfolio Management & Construction Loan Administrator Associate is responsible for providing quality customer service while servicing loans. This position will influence communication with clients, borrowers, government entities and other third parties (e.g., insurance agents, attorneys, CPA’s etc.), exercising discretion and judgement for the necessary decisions associated with the essential duties of the position, understanding, application and adherence to SBA SOP/Internal policies and procedures and participating in and contributing to weekly departmental and pipeline meetings. Additional Functions include but are not limited to, managing SBA Relationships, evaluation and identification departmental/company risk, drive strategic discussions and implement for maximize departmental efficiencies.

Position Responsibilities

• Perform portfolio management activities and complete government correspondence.
• Facilitate loan disbursement communications and next steps with lender clients and borrowers and complete government correspondence.
• Review draw requests and pay applications across the Multi-Draw portfolio for SBA and project compliance.
• Exhibit a detailed understanding, application and adherence to portfolio management policies and procedures.
• Keep complete, accurate and auditable electronic supporting documentation packages for all functions that performed.
• Effectively manage portfolio relationships primarily with banks and associated parties.
• Properly track all loan disbursements and balances across the Multi-Draw portfolio, reconciling and correcting any discrepancies weekly.
• Maintain bi-weekly correspondence on every loan.
• Diligently monitor each loan’s budget vs. actual expenses to ensure correct SBA Authorized Use of Proceeds
• Work effectively to manage timelines for timely completion of tasks.
• Understanding of all SBA SOP and associated forms/packages.
• Draft and Issue Demand Letters on delinquent loans.
• Prepare timely and compliant disbursement packages to lenders.
• Submission of Secondary Market Repurchase for loans entering liquidation
• Guide discussions with Lenders regarding options such as Workout Agreements, Forbearance Agreements, Deed-in-Lieu Agreements.
• Order any necessary third-party reports and effectively manage third party vendors
• Work with lender to interface directly with SBA Servicing Center staff
• Special projects as assigned by a supervisor or any member of senior management.
• Adhere specifically to all Company policies and procedures, Federal and State regulations, and laws.
• Complete online and other regulatory compliance training by the specified due dates.
• Open cases/tickets with vendors and suppliers as needed.
• Perform other duties as required.
• Bachelor’s degree or equivalent related experience.
• 1+ years of related experience in administration, finance, or similar industry.
• Experience managing multiple tasks while delivering highest levels of customer service with minimal supervision.
• SBA and/or commercial loan experience preferred.

Technical Knowledge and Skills

• Detailed understanding, application and adherence to portfolio management & construction loan policies and procedures.
• Banking/Lending Industry specific knowledge based on experience level preferred.
• Proficiency in MS Office Suite.
• Must be detail oriented, have effective communication skills, be proactive and big picture thinking.
• Must demonstrate resourcefulness, strong organization, and meticulous attention to detail, coupled with excellent multitasking abilities and effective prioritization skills.
• Must possess excellent customer service skills.
• Advanced Excel skills

Compensation

• Base Salary Range: $52,000 - $75,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as geographical location, relevant experience, skill set, education, and ability to meet qualifications within the job description.
• Additional Compensation: This role will include a yearly annual target bonus based on individual performance.

Working Arrangements

• This is a hybrid role expected to work in office Monday, Wednesday, and Thursday. You will be able to work remotely on Tuesday and Friday– Chicago Office

Why Join Us?

• Join a growing company with a culture that fosters an entrepreneurial spirit
• Comprehensive benefits packageincluding Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more?
• Company Contributions to your 401k - Regardless of your contribution
• Employee Perks:Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!
• Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities

Supporting Businesses. Helping People. Strengthening Communities.

Windsor Advantage LLC is an E-Verify, Affinithe Action and Equal Opportunity Employer.

As set forth in Windsor Advantage’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.