Speaker Department Manager - Highland Heights

Clair Global; Highland Heights (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

Clair Global in Highland Heights, OH is seeking a quality assurance-focused professional to manage and coordinate department activities around rental equipment and maintenance. You will supervise staff, ensure orders are accurate, and uphold company standards while supporting daily objectives.

You will perform equipment testing, quality control, and process improvements, collaborating with management to refine procedures and deliver reliable gear and services to customers.

Qualifications

• Ability to work independently and take initiative; quick learner and multitask.
• Strong writing, communication and organizational skills with attention to detail.
• Ability to assess priorities in a time-sensitive environment and meet deadlines.
• Ability to work effectively in a team.
• Computer skills in Word and Excel (Microsoft Office).
• Excellent interpersonal and customer service skills.
• Demonstrated maturity and judgment.

Responsibilities

• Oversee orders; ensure accuracy and completeness.
• Plan schedules; assign duties; evaluate work for accuracy.
• Perform equipment quality control and maintenance.
• Conduct listening tests to identify repair needs.
• Operate and interpret results from testing equipment.
• Collaborate with management to update department methods and procedures.
• Perform additional department duties as needed.
• Delegate tasks when staffing requires.
• Demonstrate how to perform tasks to direct reports.
• Review outgoing orders and communicate stock issues to Project Manager.
• Pick and scan items according to standards; ensure compatibility and proper accessories.
• Inspect returning equipment and determine corrective actions.
• Report excessive damage to Warehouse Manager.
• Coordinate with vendors to repair damaged equipment.
• Maintain stock of replacement parts.
• Perform other duties as required.

Skills

Independent work

Quick learner

Multi-tasking

Written & verbal communication

Detail oriented

Team player

Microsoft Office

Customer service

Maturity judgment

Job description

Manage and coordinate activities of department and personnel, with focus on quality assurance in the rental process and maintenance of equipment. Provides hands on assistance in department to meet daily objectives.

Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required to perform the essential functions of this job while exercising independent judgment and discretion.

• Ability to work independently and take initiative. Must be a quick learner, able to multi-task and switch gears easily.
• Strong writing, communication and organizational skills with passion for detail and accuracy
• Demonstrated competence to assess priorities and manage a variety of activities in a time-sensitive environment and to meet deadlines with attention to detail, accuracy and quality
• Demonstrated ability to work as an effective team member in fast paced environment
• Computer skills in word processing and spreadsheet programs (Microsoft Office applications)
• Excellent interpersonal and friendly customer service skills required
• Demonstrated maturity and judgment

Essential Functions

• Oversee incoming and outgoing orders; ensuring accuracy and completeness of orders
• Plan department work schedules, assign duties, and evaluate work for accuracy and conformance to policies
• Perform quality control on equipment and maintain equipment to company standards
• Perform listening tests on equipment to discover issues for repair
• Operate and understand results from testing equipment
• Work with management to establish and modify department operational methods and procedures
• Perform any duties in department as required

Responsibilities

• As department staffing dictates, complete tasks or delegate to direct reports
• When requred, demonstrate how to properly accomplish tasks assigned to direct reports
• Review outgoing orders and communicate any issues with physical stock to Project Manager
• Pick and scan items to order according to company standards, ensuring equipment is compatible and proper accessories are sent
• Inspect returning equipment and assign appropriate corrective measures in order to return equipment to good working condition
• Report excessive damage to Warehouse Manager
• As required, coordinate with vendors to repair damaged equipment
• Maintain stock of replacement parts for equipment
• Perform other duties and tasks as required from time to time