IT Ops Specialist I – Incident & ITIL (Onsite)

Sorenson Communications, LLC; Salt Lake City (UT); On-site; USD 34,000 - 57,000; Full time

Benefits offered by this job

Paid Vacation Time

Paid Sick Time

Paid Holidays

401k 6% match with immediate vesting

Nationwide Medical Insurance plans

TeleDoc

HSA company match

3 Medical plan options

Employee Assistance Program

Career Development Opportunities

Job summary

Sorenson Communications is hiring an IT Ops Spec in Salt Lake City, UT. This on-site, full-time role focuses on ITSM responsibilities across incident, problem, and change management. You will respond to alerts, triage issues, and collaborate with engineering and operations teams to restore services efficiently.

The position emphasizes proactive monitoring, documentation, and strong communication skills, with comprehensive benefits and a competitive hourly range. Local candidates only.

Qualifications

• ITIL knowledge and incident/problem/change management experience.
• Strong ability to troubleshoot and triage incidents.
• Experience with observability tools to provide visibility to stakeholders.
• Excellent written and verbal English communication.
• Ability to work on-site in Salt Lake City and support on-call rotations.

Responsibilities

• Log, track, and manage incidents using incident management tools.
• Collaborate with cross-functional teams to troubleshoot and resolve issues.
• Monitor Sorenson production systems and networks for issue detection.
• Respond to alerts and escalations in a timely manner.
• Document incidents and resolutions, contributing to the knowledge base.

Skills

ITIL knowledge

Incident management

Observability tools

English communication

On-site work

Tools

AWS

Azure

Monitoring tools

NOC tooling

Job description

Sorenson Communications is hiring an IT Ops Spec in Salt Lake City, UT. This on-site, full-time role focuses on ITSM responsibilities across incident, problem, and change management. You will respond to alerts, triage issues, and collaborate with engineering and operations teams to restore services efficiently.

The position emphasizes proactive monitoring, documentation, and strong communication skills, with comprehensive benefits and a competitive hourly range. Local candidates only.