Spare Parts Field Analyst

Ruhrpumpen Group; Tulsa (OK); On-site; USD 60,000 - 90,000; Full time

Job summary

Ruhrpumpen Group is seeking a Spare Parts Field Analyst to maximize customer uptime by efficiently managing spare parts orders, pricing, and inventory. You will work with customers, suppliers, distributors, and internal teams to ensure accurate parts lists and reliable availability, while supporting QR tag deployment for real-time insights.

The role involves reviewing installations and historical data to recover opportunities and reduce costs, leveraging digital automation for improved service

Qualifications

• Experience in end-to-end spare parts order fulfillment and pricing.
• Ability to review installations, parts lists and historical data to anticipate customer needs.
• Proactive in optimizing inventory costs and data-driven improvements.

Responsibilities

• Maximize customer uptime and satisfaction through efficient spare parts order fulfillment and pricing.
• Review installations, parts lists and historical data to anticipate customer needs.
• Support and manage QR tag deployment for real time business evolution.

Skills

Customer Relationship Management

Communication

Teamwork

Problem Solving

Decision Making

Job description

Job Purpose

The Spare Parts Field Analyst is responsible for maximizing customer uptime and satisfaction by managing end‑to‑end spare parts order fulfillment and pricing processes utilizing modern digital/automation techniques for efficient B2B business, This role partners closely with customers, suppliers, distributors, sales, marketing, and internal parts teams to ensure accurate spare parts lists, competitive pricing, and reliable inventory availability. Support and manage QR (Quick Response) tag deployment for real time business evolution.

The analyst proactively reviews installations, parts lists, and historical data to anticipate customer needs, recover lost opportunities, and minimize operational and inventory costs while supporting strategic aftermarket goals and digitally/automate data for efficiency.

Knowledge

• CORE TOPICS - Buyouts Basics
• CORE TOPICS - Financial Instruments: Letter of Credit (LOC) and Performance Guaranties
• CORE TOPICS - Freights and Incoterms
• CORE TOPICS - Materials
• CORE TOPICS - Pump Basics
• CORE TOPICS - Communication
• CORE TOPICS - Customer Relationship Management
• EXECUTION - Critical Path Control
• HANDOVER - Order Entry Process
• HUMAN RESOURCES - Diversity Awareness
• HUMAN RESOURCES - Feedforward
• HUMAN RESOURCES - Performance Management
• HUMAN RESOURCES - Training System
• MATERIAL TESTING - Hydro
• PROJECT DOCUMENTATION - Customer Nomenclatures Interpretation
• PROJECT DOCUMENTATION - Customer Presentation Binder
• PROJECT DOCUMENTATION - Document Delivery Schedule Interpretation
• PROJECT DOCUMENTATION - Document Index
• PROJECT DOCUMENTATION - Document Types / Contents
• PROJECT DOCUMENTATION - Documentation - Timing Plan Tasks (Percentage, Packages, Dates)
• PROJECT DOCUMENTATION - Final Databook
• PROJECT DOCUMENTATION - Placeholders Creation
• PROJECT DOCUMENTATION - RP Document Management
• QUOTATION - Commercial Guidelines
• QUOTATION - Competitors
• QUOTATION - Quoting Processes and Procedures
• QUOTATION - Quoting Rules / Manufacturing Strategy
• WAREHOUSE MANAGEMENT - Outbound Process to Shop
• WAREHOUSE MANAGEMENT - Shipping Process
• WAREHOUSE MANAGEMENT - Travelers (Documents) for Part Identification
• WAREHOUSE MANAGEMENT - Warehouse Physical Locations
• Effective Communication - Effective Communication
• Results Oriented - Achieving Results
• Results Oriented - Definition of Goals
• Teamwork - Team Sense
• Effective Communication - Feedback
• Results Oriented - Strategic Vision
• Emotional Intelligence - Confidence and Serenity
• Customer Focus - Serving Customers
• Emotional Intelligence - Stress Management
• Problem Solving - Critical Thinking
• Decision Making - Making Judgments and Decisions
• Problem Solving - Solving Problems
• Customer Focus - Responding to Needs
• Decision Making - Managing Risk
• Leading Change - Adaptation to Change
• Teamwork - Inspiring and Motivating