Spare Parts Coordinator

Sidel; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading spare parts supplier in Atlanta is seeking an experienced professional to handle the quote-to-cash process for spare parts sales. You will manage customer inquiries, prepare quotes, and coordinate logistics while maximizing customer satisfaction. The ideal candidate possesses strong knowledge of trade and supply chain processes, advanced Excel skills, and experience with ERP systems. This role requires effective communication and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Strong knowledge of trade, supply chain, and industrial retail, preferably in spare parts and logistics.
• Good understanding of order management processes.
• Ability to work independently and perform effectively under pressure.

Responsibilities

• Execute the quote-to-cash process for spare parts sales.
• Manage customer requests and inquiries for spare parts.
• Coordinate logistics according to customer requirements.

Skills

Strong knowledge of trade

Supply chain understanding

Order management processes

Ability to work under pressure

Excellent written and verbal communication skills

Education

Logistics certification

Tools

ERP systems

Excel

SAP

Job description

Execute the quote-to-cash process for Sidel spare parts sales by preparing quotes, managing orders and other spare parts flow-related activities and work towards customer satisfaction.

Your Mission

• Execute the quote-to-cash process for Sidel spare parts sales by preparing quotes, managing orders and other spare parts flow-related activities and work towards customer satisfaction.
• Manage customer requests for spare parts.
• Prepare and send out customer offers for spare parts or deal with offer requests from webservices.
• Manage customer inquiries on spare parts pricing, availability and order processing.
• Follow-up on selected customer offers for spare parts to maximize sales.
• Place customer orders for spare parts in ERP and send order confirmations or deal with orders placed through webservices.
• Follow-up customer orders for delivery on-time and in-full and all time proactive backlog management.
• Manage customer payments terms with financial dpt.
• Coordinate logistics according to specificities of the country and requirements from customer.
• Process customer requests for return of spare parts and other spare parts-related claims.
• Manage customer information in the ERP, participate to reports promotion & assistance to customers for SSO.
• Follow up on non-conformity issues and work to provide resolution to customer and leverage privileged customer interface position to maximize sales potential.
• Participate to customer review on commercial actions (ASM, CCM, PA).

Your Profile

• Strong knowledge of trade, supply chain, and industrial retail, preferably in spare parts and logistics.
• Good understanding of order management processes.
• Ability to work independently and perform effectively under pressure.
• Capable of managing multiple priorities and customer requests simultaneously.
• Advanced Excel skills and experience with ERP systems; SAP is a plus.
• Logistics certification is an asset.
• Excellent written and verbal communication skills.