Spanish Travel Support Specialist | Relocation Included

Employers from Greece; United States; Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

Two extra salaries/year

Relocation package

Greek lessons and discounts

Job summary

Patrique Mercier Recruitment FR is seeking a Spanish-speaking Customer Support Representative for an Online Travel Agency. You will assist Spanish-speaking clients with travel bookings, changes, and inquiries via phone, email, and chat.

Ideal candidates will be fluent in Spanish and English, with travel industry experience and strong communication. The role may require flexible hours, including evenings and weekends, and offers benefits and paid relocation options.

Qualifications

• Fluency in Spanish and English, both written and spoken.
• Experience in customer service, preferably in travel or hospitality.
• Exceptional communication skills with a customer-focused mindset.
• Strong problem-solving abilities and capacity to work under pressure.
• Proficient in using customer support software and standard office applications.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied hours, including evenings and weekends as necessary.

Responsibilities

• Provide exceptional customer support to Spanish-speaking clients regarding travel bookings, itineraries, and travel policies through phone, email, and chat.
• Assist customers with inquiries, changes, cancellations, and provide relevant travel information.
• Handle complaints and ensure timely resolutions to enhance customer satisfaction.
• Efficiently document customer interactions and ensure accurate follow-up on issues.
• Collaborate with internal teams and travel partners to ensure a seamless experience for clients.
• Educate customers about available travel options and unique promotions to enhance their experience.
• Gather customer feedback to contribute to service improvements and operational enhancements.

Skills

Bilingual Spanish/English

Customer service experience

Strong communication

Problem solving

Travel industry knowledge

CS software proficiency

Detail oriented

Flexible hours

Job description

Patrique Mercier Recruitment FR is seeking a Spanish-speaking Customer Support Representative for an Online Travel Agency. You will assist Spanish-speaking clients with travel bookings, changes, and inquiries via phone, email, and chat.

Ideal candidates will be fluent in Spanish and English, with travel industry experience and strong communication. The role may require flexible hours, including evenings and weekends, and offers benefits and paid relocation options.