Bilingual Field Service Agent – Spanish

Healthfirst; New York (NY); On-site; USD 43,000 - 66,000; Full time

Job summary

Healthfirst in New York is seeking a Field Service Agent to serve as in-person liaison with members and providers, addressing inquiries, de-escalating and resolving complaints, educating clients, and supporting retention across all lines of business in a multi-channel contact center.

The role requires a high school diploma, customer service experience, ability to handle escalations, and strong communication.

Qualifications

• High School Diploma or GED required.
• Experience in a customer service environment.
• Experience handling escalated issues and conflict resolution.
• Strong communication and multitasking abilities.

Responsibilities

• Provide high-quality customer service to providers and members across all LOBs.
• Manage face-to-face encounters and respond to inquiries about products and services.
• Identify and de-escalate dissatisfied members/providers to provide resolutions.
• Build relationships through open and interactive communication with customers.
• Support cross-functional teams and participate in community events to engage members.

Skills

Customer service

Conflict resolution

Active listening

Multitasking

Effective communication

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Healthfirst in New York is seeking a Field Service Agent to serve as in-person liaison with members and providers, addressing inquiries, de-escalating and resolving complaints, educating clients, and supporting retention across all lines of business in a multi-channel contact center.

The role requires a high school diploma, customer service experience, ability to handle escalations, and strong communication.