Bilingual Field Service Agent: Healthcare Support

Healthfirst, Inc.; New York (NY); On-site; USD 48,600 - 65,960; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Incentive and recognition programs

401k contributions

Job summary

Healthfirst, Inc. is looking for a Field Service Agent to act as an in-person liaison with customers. Responsibilities include providing high-quality service, resolving complaints, and educating clients.

The ideal candidate has a high school diploma, experience in customer service, and skills in conflict resolution. Bilingual candidates in Mandarin and/or Cantonese are preferred. This role supports the Healthfirst culture, ensuring the best customer experience.

Qualifications

• Experience in a customer service environment.
• Experience handling escalated issues and complex situations.
• Work experience requiring effective communication verbally and in writing.

Responsibilities

• Provide high-quality customer service to providers and members.
• Manage face-to-face encounters with customers.
• Identify and de-escalate situations where dissatisfaction occurs.
• Build sustainable relationships with customers.
• Assist with Contact Center Operations outbound campaigns.

Skills

Customer Service

Conflict Resolution

Active Listening

Effective Communication

Education

High School Diploma or GED

Associate degree preferred

Tools

Microsoft Office Suite

Job description

Healthfirst, Inc. is looking for a Field Service Agent to act as an in-person liaison with customers. Responsibilities include providing high-quality service, resolving complaints, and educating clients.

The ideal candidate has a high school diploma, experience in customer service, and skills in conflict resolution. Bilingual candidates in Mandarin and/or Cantonese are preferred. This role supports the Healthfirst culture, ensuring the best customer experience.