Bilingual Digital Retention Specialist (Spanish/English)

Agile Resources, Inc.; Westminster (CO); On-site; USD 23,000 - 32,000; Part time

Job summary

Agile Resources, Inc. seeks a Digital Retention Specialist to retain customers across Latin America and Central America from Westminster, CO. This onsite role focuses on renewals, satisfaction, and issue resolution for existing clients.

Fluency in Spanish is essential. You will manage 50–100 daily interactions and collaborate with Sales and Support to improve retention. The position is a 6-month contract-to-hire, 40 hours/week, onsite 4 days per week, with a pay rate of $20/hour.

Qualifications

• Spanish fluency in speaking, reading, and writing is required.
• Customer service experience in any industry.
• Strong written and verbal communication skills.
• Excellent interpersonal and customer service skills.
• Customer-centric mindset with empathy and active listening.
• Critical thinking and problem-solving abilities.
• Negotiation and conflict-resolution skills.
• Ability to manage a high volume of interactions in a fast-paced environment.
• Ability to learn new technology and business systems quickly.

Responsibilities

• Handle a high volume of customer interactions, approximately 50–100 per day.
• Engage with existing customers regarding renewals, retention, product concerns, and potential cancellations.
• Identify and understand reasons customers may not renew and address blockers.
• Listen actively and demonstrate empathy while working toward solutions.
• Address renewal blockers, product dissatisfaction, adoption challenges, and other pain points.
• Negotiate and develop solutions to retain customers and improve satisfaction.
• Take ownership of customer issues and resolve with minimal escalation.
• Gather customer feedback and identify trends to improve experience.
• Document interactions, feedback, and resolutions in CRM systems.
• Collaborate with Sales, Support, and other teams when needed.
• Learn and navigate multiple business systems efficiently.
• Communicate clearly with customers in written and verbal form.

Skills

Spanish fluency

Customer service

Written & verbal communication

Interpersonal skills

Empathy & active listening

Problem solving

Negotiation & conflict resolution

High-volume handling

Tech-savvy / learn systems

Education

Associate's degree or equivalent

Tools

Salesforce

CRM systems

Job description

Agile Resources, Inc. seeks a Digital Retention Specialist to retain customers across Latin America and Central America from Westminster, CO. This onsite role focuses on renewals, satisfaction, and issue resolution for existing clients.

Fluency in Spanish is essential. You will manage 50–100 daily interactions and collaborate with Sales and Support to improve retention. The position is a 6-month contract-to-hire, 40 hours/week, onsite 4 days per week, with a pay rate of $20/hour.