Spanish-speaking: Customer Success Engineer (Contract)

Bot Jobs; Myrtle Point (OR); Remote; USD 67,000 - 84,000; Full time

Job summary

Retell AI is seeking a Spanish-speaking Customer Success Engineer to guide enterprise deployments of AI voice agents. This long-term 1099 contractor role requires working closely with customers, engineering, and product teams to design integrations and troubleshoot deployments.

You will build and optimize voice agent solutions, ensure smooth onboarding, and help expand product adoption across enterprise accounts.

Qualifications

• Must read, write and speak in Spanish and English.
• Bachelor's degree in CS/CE/EE or related technical field.
• 2–8 years of professional experience in Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, Software Engineering, or similar.
• Experience with APIs and debugging technical issues.
• Strong communication skills and the ability to explain technical concepts clearly to customers.

Responsibilities

• Onboard and deploy for enterprise customers.
• Build AI voice agents with customers.
• Design integration and deployment strategies.
• Troubleshoot production deployments and issues.
• Collaborate with Product and Engineering teams.

Skills

Technical problem-solving

Communication skills

Customer collaboration

Spanish & English fluency

Education

Bachelor's degree in CS/CE/EE or related technical field

Tools

APIs debugging

Python

TypeScript

Job description

ABOUT THE ROLE

We're hiring a Spanish-Speaking Customer Success Engineer on a long-term 1099 contract to help enterprise customers successfully deploy and scale AI voice agents in production.

You'll work directly with customers to build AI voice agents, design integrations, troubleshoot deployments, and solve technical problems. The role sits at the intersection of software engineering, customer success, and AI deployment.

You'll work closely with Engineering, Product, and Customer Success while partnering directly with customer technical teams.

Must be residing in United States, Canada or Mexico.

KEY RESPONSIBILITIES

ENTERPRISE CUSTOMER DEPLOYMENTS

• Support technical onboarding and deployment for enterprise customers.
• Help customers launch and scale AI voice agents.
• Build trusted relationships with customer engineering teams.

TECHNICAL CONSULTING

• Build AI voice agents alongside customers.
• Design conversation flows and deployment strategies.
• Debug APIs, webhooks, SIP, telephony, authentication, integrations, and latency issues.
• Troubleshoot production deployments and technical issues.
• Work directly in customer codebases when needed.

PARTNER WITH PRODUCT & ENGINEERING

• Identify product gaps through customer feedback.
• Translate customer needs into actionable product improvements.
• Work closely with Product and Engineering teams.

CUSTOMER GROWTH

• Help customers launch new AI use cases.
• Identify opportunities to expand product adoption.
• Become a trusted technical partner to enterprise customers.

WHAT WE'RE LOOKING FOR

MUST HAVE

• Must be able to read, write and speak in Spanish & English.
• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
• 2–8 years of professional experience, ideally in Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, Software Engineering, or a similar technical role.
• Strong technical problem-solving skills.
• Experience working with APIs and debugging technical issues.
• Strong communication skills and the ability to explain technical concepts clearly to customers.
• Comfortable working directly with customers and building technical solutions with them.
• Must be available to work some overlapping hours with our Pacific Time-based team and customers.

NICE TO HAVE

• Experience with Python or TypeScript.
• Experience with AI, LLMs, or Voice AI.
• Startup experience.
• Enterprise customer experience.
• Willingness to travel occasionally for customer launches or onsite work.

YOU MIGHT THRIVE IF

• You enjoy solving technical problems directly with customers.
• You like building alongside customers rather than just supporting them.
• You're comfortable debugging complex systems.
• You move quickly and enjoy a fast-paced startup environment.
• You enjoy working across Engineering, Product, and Customer Success.

JOB DETAILS

• Employment Type: Full-Time 1099 Contractor
• Location: United States, Canada or Mexico
• Compensation: $6000–$7500 USD/Month, based on experience
• Hours: Must be open to working some overlapping hours with our Pacific Time team and customers.