Customer Success Engineer

WindowEdge AI; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Fully remote

MacBook Pro provided

Equity

Job summary

WindowEdge AI is seeking a technically driven Customer Onboarding Lead to guide customers through onboarding and implementation of a diverse AI-driven platform. You will troubleshoot production systems, build integrations, and create scalable onboarding processes for voice, SMS, CRM, payments, and more.

The role emphasizes strong coding ability, API/workflow configuration, and the capacity to communicate complex issues clearly to non-technical customers.

Qualifications

• Hands-on coding in Python or TypeScript for webhook handlers, integrations, and monitoring tools.
• Experience with APIs, webhooks, third-party configurations, and production systems.
• Strong ability to explain incidents and tradeoffs to non-technical customers.

Responsibilities

• Lead customer onboarding and implementation across voice, SMS, CRM, payments, web, and mobile workflows.
• Configure and debug APIs, webhooks, third-party systems, and customer-specific integrations.
• Explain technical issues clearly to non-technical operators and guide customers toward practical outcomes.

Skills

Python

TypeScript

APIs & webhooks

Production systems

Communication

Security

Job description

Job details

Lead Experience

Not specified Employment

About this role

Role overview

Help customers successfully adopt and operate a platform that combines AI sales agents, voice and messaging workflows, CRM data, payments, project management, and homeowner communication. This is a technical customer-facing role: you will troubleshoot real production systems, build integrations and internal tools, and turn recurring lessons into scalable onboarding and support processes.

Responsibilities

• Lead customer onboarding and implementation across voice, SMS, CRM, payments, web, and mobile-related workflows.
• Configure and debug APIs, webhooks, third-party systems, messaging automations, and customer-specific integrations.
• Explain technical issues clearly to non-technical operators and guide customers toward practical business outcomes.
• Build monitoring scripts, internal tooling, documentation, integration patterns, and repeatable playbooks that increase the team's leverage.
• Investigate production incidents, protect customer data, and participate in a lightweight shared on-call rotation for the always-available platform.
• Feed customer findings back into product decisions and help define what excellent onboarding, escalation, and retention should look like.

Requirements

• Genuine coding ability in Python, TypeScript, or an equivalent language, including writing webhook handlers, debugging integrations, and creating monitoring tools.
• Experience working with APIs, webhooks, third-party configuration, and production or customer-facing technical systems.
• Hands-on experience with LLMs or AI sales agents in a professional setting or a serious project with demonstrable output.
• Strong communication skills, especially the ability to explain incidents and technical tradeoffs to non-technical customers.
• Comfort operating with limited structure, creating missing processes, and working from outcomes rather than fully specified tickets.
• Good security instincts around credentials, access control, customer information, and payment data.

Nice to have

• Experience with voice AI and speech-to-text platforms such as VAPI, Twilio, ElevenLabs, or Deepgram.
• Familiarity with iOS behavior, push notifications, mobile API interactions, payment platforms, or embedded payment experiences.
• Background in home services, trades, home improvement, vertical SaaS, SMS automation, or supplier and manufacturer integrations.
• Experience using Claude Code, Codex, Gemini, or similar tools to deliver an end-to-end feature, and experience building automation that scales personal impact.

Benefits and work setup

• Fully remote, with preference for Pacific time while remaining open across U.S. time zones.
• Flexible working hours focused on outcomes, with core overlap from 10 a.m. to 2 p.m. Pacific.
• Competitive base salary, early-stage equity with a four-year vest and one-year cliff, and compensation shared early.
• MacBook Pro and other equipment needed to work effectively.
• Direct access to technical and product decision-makers, with meaningful ownership of the function's onboarding, monitoring, and escalation systems.