Hybrid Operations Supervisor — Home Care

24 Hour Home Care; Concord (CA); Hybrid; USD 71,000 - 85,000; Full time

Job summary

24 Hour Home Care in Concord, California is seeking a results-driven Supervisor, Operations to manage non-clinical care services across a local market. You will oversee daily workflows, customer service operations, and call-center performance while guiding frontline teams toward consistent, high-quality outcomes.

You'll coach and develop Customer Service Coordinators, identify process improvements, and partner with leadership to drive operational excellence in a hybrid environment, 3 days per

Qualifications

• Associate's degree required; bachelor's degree preferred.
• 2+ years of operations, customer service, staffing, scheduling, or care delivery experience; healthcare/home care a plus.
• Proficiency with Microsoft Office; CRM, scheduling, or EVV systems preferred.

Responsibilities

• Oversee daily branch operations by monitoring workflows, resolving service issues, and ensuring customer service standards and follow-up activities are completed effectively.
• Monitor call center performance, manage queue activity, track key service metrics, and recommend improvements to enhance responsiveness and customer satisfaction.
• Serve as the primary escalation resource for complex client, caregiver, and service issues, partnering with cross-functional teams to drive timely resolution and improve operational outcomes.
• Provide day-to-day coaching, training, and workflow oversight to Customer Service Coordinators, reinforcing service standards and supporting team development.
• Identify operational trends, workflow improvements, and process efficiencies while partnering with leadership to implement solutions that support branch performance.

Skills

Customer service

Team leadership

Workflow coordination

Call center operations

Problem-solving

Communication

Organization

Coaching

Education

Associate's degree

Bachelor's degree preferred

Tools

Microsoft Office

CRM

Scheduling

EVV systems

Job description

24 Hour Home Care in Concord, California is seeking a results-driven Supervisor, Operations to manage non-clinical care services across a local market. You will oversee daily workflows, customer service operations, and call-center performance while guiding frontline teams toward consistent, high-quality outcomes.

You'll coach and develop Customer Service Coordinators, identify process improvements, and partner with leadership to drive operational excellence in a hybrid environment, 3 days per