Spanish-Speaking Customer Service Associate

Groth Family Insurance - Allstate; Pasco (WA); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Groth Family Insurance Allstate in Pasco, WA seeks a friendly, bilingual Customer Service Associate to help clients navigate policies, answer questions, process changes, and provide outstanding service in both English and Spanish.

You will respond to inquiries via phone, email, text, and in person; maintain accurate client records; and support licensing and training as needed. Prior insurance experience is helpful but not required.

Qualifications

• Fluent in both Spanish and English (required).
• Strong communication and interpersonal skills.
• Customer-focused with a passion for helping others.
• Professional, dependable, and detail-oriented.
• Strong organizational and time-management skills.
• Positive attitude and willingness to learn.
• Ability to multitask and work efficiently in a fast-paced environment.
• Previous customer service, administrative, retail, banking, hospitality, or insurance experience is a plus.
• Insurance license preferred but not required.
• Willingness to obtain insurance licensing after hire with agency support.

Responsibilities

• Assist English-speaking and Spanish-speaking clients with policy questions, billing inquiries, and coverage updates
• Respond promptly and professionally to customer inquiries via phone, email, text, and in-person interactions
• Process policy changes, renewals, endorsements, and documentation requests
• Educate clients on policy features, coverage options, and insurance processes
• Maintain accurate customer records and agency documentation
• Resolve customer concerns with professionalism, empathy, and attention to detail
• Conduct policy reviews and identify opportunities to better serve clients' insurance needs
• Support the agency's sales and service efforts through follow-up and customer retention activities
• Collaborate with team members to deliver an exceptional customer experience

Skills

Bilingual (Spanish/English)

Job description

Benefits:

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Spanish-Speaking Customer Service Associate

About the Role

Groth Family Insurance Allstate is seeking a friendly, dependable, and bilingual Customer Service Associate to join our team in Pasco, WA. This role is ideal for someone who enjoys helping people, building relationships, and providing outstanding service to customers in both English and Spanish.

As a key member of our agency, you will help clients navigate their insurance policies, answer questions, process policy changes, and ensure they receive the exceptional support they deserve. We are looking for someone who is customer-focused, organized, and passionate about making a positive impact in the lives of others.

Previous insurance experience is helpful but not required. Licensing is preferred, but candidates who are willing to obtain their insurance license after hire are encouraged to apply. We provide training, support, and assistance throughout the licensing process.

Position Overview

As a Spanish-speaking Customer Service Associate, you will serve as an important point of contact for our clients, helping them understand their coverage, manage their policies, and address service-related needs. Your ability to communicate effectively in both English and Spanish will help ensure all clients receive a high level of care and support.

Key Responsibilities

• Assist English-speaking and Spanish-speaking clients with policy questions, billing inquiries, and coverage updates
• Respond promptly and professionally to customer inquiries via phone, email, text, and in-person interactions
• Process policy changes, renewals, endorsements, and documentation requests
• Educate clients on policy features, coverage options, and insurance processes
• Maintain accurate customer records and agency documentation
• Resolve customer concerns with professionalism, empathy, and attention to detail
• Conduct policy reviews and identify opportunities to better serve clients' insurance needs
• Support the agency's sales and service efforts through follow-up and customer retention activities
• Collaborate with team members to deliver an exceptional customer experience

Qualifications

• Fluent in both Spanish and English (required)
• Strong communication and interpersonal skills
• Customer-focused with a passion for helping others
• Professional, dependable, and detail-oriented
• Strong organizational and time-management skills
• Positive attitude and willingness to learn
• Ability to multitask and work efficiently in a fast-paced environment
• Previous customer service, administrative, retail, banking, hospitality, or insurance experience is a plus
• Insurance license preferred but not required
• Willingness to obtain insurance licensing after hire with agency support

What We Offer

• Licensing support and training opportunities
• Competitive compensation
• Ongoing coaching and professional development
• Supportive and team-oriented work environment
• Career growth opportunities within a growing Allstate agency
• The opportunity to make a meaningful impact by helping individuals and families protect what matters most