Bilingual Insurance Customer Advocate (Spanish/English)

Groth Family Insurance - Allstate; Pasco (WA); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Groth Family Insurance Allstate in Pasco, WA seeks a friendly, bilingual Customer Service Associate to help clients navigate policies, answer questions, process changes, and provide outstanding service in both English and Spanish.

You will respond to inquiries via phone, email, text, and in person; maintain accurate client records; and support licensing and training as needed. Prior insurance experience is helpful but not required.

Qualifications

• Fluent in both Spanish and English (required).
• Strong communication and interpersonal skills.
• Customer-focused with a passion for helping others.
• Professional, dependable, and detail-oriented.
• Strong organizational and time-management skills.
• Positive attitude and willingness to learn.
• Ability to multitask and work efficiently in a fast-paced environment.
• Previous customer service, administrative, retail, banking, hospitality, or insurance experience is a plus.
• Insurance license preferred but not required.
• Willingness to obtain insurance licensing after hire with agency support.

Responsibilities

• Assist English-speaking and Spanish-speaking clients with policy questions, billing inquiries, and coverage updates
• Respond promptly and professionally to customer inquiries via phone, email, text, and in-person interactions
• Process policy changes, renewals, endorsements, and documentation requests
• Educate clients on policy features, coverage options, and insurance processes
• Maintain accurate customer records and agency documentation
• Resolve customer concerns with professionalism, empathy, and attention to detail
• Conduct policy reviews and identify opportunities to better serve clients' insurance needs
• Support the agency's sales and service efforts through follow-up and customer retention activities
• Collaborate with team members to deliver an exceptional customer experience

Skills

Bilingual (Spanish/English)

Job description

Groth Family Insurance Allstate in Pasco, WA seeks a friendly, bilingual Customer Service Associate to help clients navigate policies, answer questions, process changes, and provide outstanding service in both English and Spanish.

You will respond to inquiries via phone, email, text, and in person; maintain accurate client records; and support licensing and training as needed. Prior insurance experience is helpful but not required.