Spanish-Language Social Media Community Moderator (Part-Time)

Social Factor; Annapolis (MD); Remote; USD 25.000 - 34.000; Teilzeit

Zusammenfassung

Social Factor is seeking skilled moderators with Spanish language experience for project-based, temporary, or part-time roles.

We offer flexible schedules across the United States, including Maryland, with opportunities on 24/7 shifts. Ideal candidates have previous social media moderation experience and can adapt to multiple brands while following clear guidelines and workflows. Applicants based in the U.S. or UK are encouraged to apply.

Qualifikationen

• Native-level understanding of Spanish language.
• Deep understanding of Spanish pop culture, nomenclature, and slang.
• Able to understand client's brand voice and accurately engage with users.
• Previous social media moderation experience is required; live stream moderation is a plus.
• Sprinklr, Khoros, and/or Sprout Social experience is a plus.
• Exceptional organizational, multitasking abilities, and ability to follow clear guidelines and workflows.
• Excellent verbal and written communication skills (ability to mirror voice/tone of multiple brands).
• Strong willingness to learn and think critically; proactive approach.
• High energy with the capability to multitask in a dynamic, rapidly growing organization.
• Interact with users in real-time, answering questions and engaging in discussion and troubleshooting.
• Knowledge of major social platforms: YouTube, FB, X, Instagram, LinkedIn.
• PC with Windows 10 and macOS 12.x; internet speed 150 Mbps.

Aufgaben

• Develop strong, growing digital communities for some of the world’s most well-known brands as work becomes available.
• Interact with users in real-time, answering questions and engaging in discussion and troubleshooting efforts.
• Follow clear guidelines and workflows to ensure consistent moderation quality.

Kenntnisse

Spanish fluency

Brand voice alignment

Multitasking ability

Verbal & written comms

Real-time user engagement

Proactive learning mindset

Tools

Sprinklr

Khoros

Sprout Social

Jobbeschreibung

Social Factor is seeking skilled moderators with Spanish language experience for project-based, temporary, or part-time roles.

We offer flexible schedules across the United States, including Maryland, with opportunities on 24/7 shifts. Ideal candidates have previous social media moderation experience and can adapt to multiple brands while following clear guidelines and workflows. Applicants based in the U.S. or UK are encouraged to apply.