Spanish Card Customer Service PM Shifts

Freddie Mac; Phoenix (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

Une entreprise leader dans le secteur bancaire numérique cherche à renforcer son équipe de service client. Ce poste offre une flexibilité de travail et des avantages complets, y compris un salaire compétitif et un soutien pour votre bureau à domicile. Le candidat idéal aura une expérience avérée dans la satisfaction des besoins des clients et des compétences en communication exceptionnelles.

Benefits

Allocation pour bureau à domicile de 500 USD

Paiement mensuel de 60 USD pour les dépenses de télétravail

Programme de reconnaissance et d'assistance à l'éducation

Avantages médicaux, dentaires et de vision

Opportunités de carrière

Qualifications

• Diplôme d'études secondaires minimum requis.
• Minimum 1 an d'expérience en service client.
• Capacité à opérer des équipements de bureau.

Responsibilities

• Gérer les demandes complexes de service client par téléphone, numérique ou chat.
• Documenter les fichiers clients et maintenir des enregistrements précis.
• Gérer et escalader les problèmes d'impact client à la direction.

Skills

Communication verbale

Résolution de problèmes

Expérience en service client

Education

High School Diploma ou GED

Job description

Employer Industry: Digital Banking and Payments

Why consider this job opportunity:
- Salary up to $21.22 per hour
- One-time allowance of $500 for home office setup and $60 monthly payment for remote work expenses
- Comprehensive benefits including Paid Time Off, 401(k) plan, and medical, dental, and vision coverage
- Opportunity for career advancement within a supportive and collaborative culture
- Flexibility to choose between remote, combo, or on-site work arrangements
- Recognition programs and education assistance available

What to Expect (Job Responsibilities):
- Handle complex customer service inquiries and problems via telephone, digital, or chat channels
- Navigate computerized systems to respond to and troubleshoot customer questions
- Actively manage and escalate risk and customer-impacting issues to management
- Document customer files and maintain accurate records of interactions
- Utilize effective verbal communication and problem-solving skills to satisfy customer needs

What is Required (Qualifications):
- High School Diploma or GED
- Minimum of 1 year of customer service experience
- Ability to communicate verbally and in written form
- Capacity to operate office equipment such as computers and telephones
- Ability to remain in a stationary position for extended periods

How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced customer service environment
- Familiarity with digital communication tools and platforms
- Strong problem-solving skills and discretionary authority in customer interactions
- Ability to work independently in a remote setting

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