Spanish Card Customer Service PM Shifts

Discover; Phoenix (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in digital banking is seeking a Customer Service Representative to handle complex inquiries and provide exceptional support. With flexible work options, comprehensive benefits, and opportunities for growth, this role is perfect for driven individuals looking to advance their careers in a supportive environment.

Benefits

One-time allowance for home office setup

Monthly payment for remote work expenses

Comprehensive benefits package

Opportunities for career advancement

Supportive training environment

Qualifications

• Minimum of 1 year of customer service experience required.
• Strong communication skills are essential.
• Authorized to work in the U.S. on a full-time basis.

Responsibilities

• Handle complex customer service inquiries through various channels.
• Utilize problem-solving skills to assist customers effectively.
• Manage and escalate customer-impacting issues to management.

Skills

Problem Solving

Verbal Communication

Written Communication

Education

High School Diploma or GED

Job description

Employer Industry: Digital Banking and Payments

Why consider this job opportunity:
- Salary up to $21.22
- One-time allowance of $500 for home office setup and a monthly payment of $60 for remote work expenses
- Comprehensive benefits package including paid parental leave, 401(k) plan, and health insurance options
- Opportunity for career advancement and professional growth within a collaborative culture
- Flexible work options: 100% remote, combo, or on-site
- Supportive training environment with all necessary equipment provided

What to Expect (Job Responsibilities):
- Handle complex customer service inquiries and issues through telephone, digital, or chat channels
- Utilize effective verbal communication and problem-solving skills to assist customers
- Use discretionary authority to address customer needs, including adjustments and credit limit increases
- Navigate a computerized system for customer inquiries, ensuring accurate documentation
- Actively manage and escalate customer-impacting issues to management

What is Required (Qualifications):
- High School Diploma or GED
- Minimum of 1 year of customer service experience
- Ability to operate office equipment such as computers and telephones
- Strong verbal and written communication skills
- Must be authorized to work in the United States on a full-time basis

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role within the banking or financial services industry
- Familiarity with digital communication tools and platforms
- Background in handling complex customer service inquiries and problem resolution

#DigitalBanking #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits

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